If your activity isn’t appearing in KashKick, tracking may not be working correctly.
This guide walks through how to confirm and fix common tracking issues.
Confirm Your Progress
First, check whether your progress has been tracked:
Games: My Games
Deals: In Progress
If your activity hasn’t appeared within 12-24 hours of installing, signing up, or completing a goal, tracking likely failed.
Fix Tracking Issues
These fixes address the most common causes of tracking issues. Tracking requirements and settings vary by mobile device operating system (iOS and Android). Confirm these settings on your mobile device to give yourself the best chance of success.
1. Allow Tracking on Your Mobile Device
Turn on tracking for both KashKick and the game
Check the Tracking Health tool in the account menu
2. Disable VPNs & Turn Off Blockers & Extensions
Disable VPNs or proxies
Turn off ad blockers or extensions
Turn off iCloud Private Relay (iOS only)
3. Stay on a Single Reliable Mobile Device
Stay on the same device you started with
Ensure a stable internet connection
4. Confirm Your Eligibility for Rewards
Must be a new user
Must install or sign up through KashKick
Check Again
After updating your settings, wait a few hours and check your progress again in KashKick.
Still not working?
If you've completed the steps above, allow up to 12 hours for the game to appear in your My Games tab.
While you wait, try another game to see if it tracks. If the new game appears in My Games, but the original game doesn't, the issue may be specific to that game.
If you're still experiencing issues after 12 hours, contact Support.
A Note About Tracking
Tracking involves several systems working together, so sometimes activity can be delayed or missed even when you've followed all the right steps. If something doesn't track as expected, don't worry—you may not have done anything wrong.
We work with our partners to investigate issues, recover missing activity when possible, and continually improve tracking reliability.