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Fixing issues with tracking

Updated this week

Tracking lets us monitor your progress in games and participation in deals so that we can reward you. If your progress isn't showing up in KashKick, a tracking issue is likely to blame. We know this can be frustrating, but we're here to help!

Where to check your progress

Start by checking your progress in KashKick and comparing it to your progress in the game app or deal website.

For games, go to the My Games (My Challenges for iOS) tab in Games (or Challenges for iOS). To check on your deals, go to the Deals - In Progress tab.

If you don't see your activity recorded there 24 hours after installing the game, signing up for the deal, or reaching a goal on the timeline, something isn't working.

Common causes of tracking issues

  1. Device tracking settings may be disabled

  2. VPNs, DNS settings, or proxies mask your identity and location

  3. Ineligibility such as playing a game you previously installed

  4. Opting out of cookies inhibits tracking

  5. Ad blockers and browser extensions may block required tracking components

  6. Switching devices during an active offer

  7. An unstable internet can disrupt progress tracking

Troubleshooting steps

  1. Confirm you have tracking enabled on your device.*

  2. Disable or disconnect from a VPN or proxy.

  3. Disable ad or extension blockers.

  4. Disable iCloud Private Relay if you're on iOS.*

  5. Confirm you haven't previously installed the game or accepted the offer on this or another device.

  6. Confirm you're using the device on which you initially installed or started the game or deal.

  7. Confirm you have a stable internet connection.

After completing these steps, check back in a few hours to see if your progress shows up in KashKick.

If you're still experiencing issues, contact Support for more help. However, KashKick cannot manually resolve tracking discrepancies, as activity reporting depends on game advertisers.

*See Tracking on Android and Tracking on iOS for more on enabling tracking and disabling settings that might interfere.

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