If your activity isn’t appearing in KashKick, tracking may not be working correctly.
This guide walks through how to confirm and fix common tracking issues.
Confirm your progress
First, check whether your progress has been tracked:
Games: My Games
Deals: In Progress
If your activity hasn’t appeared within 24 hours of installing, signing up, or completing a goal, tracking likely failed.
Common causes
Tracking settings
Tracking is not enabled for KashKick or the game
Cookies disabled or opted out
VPN, DNS, or proxy in use
Ad blockers or browser extensions are active
Device & connection
Switched devices during the offer
Weak or unstable internet connection
Eligibility and installation
Not a new user
Installed or signed up outside of KashKick
Tracking requirements and settings vary by device type. Learn more at Tracking on Android and Tracking on iOS.
Fix tracking issues
1. Enable tracking
Turn on tracking for both KashKick and the game
Enable device-level tracking (iOS or Android)
Check the Tracking Health tool in the account menu
2. Turn off blockers
Disable VPNs or proxies
Turn off ad blockers or extensions
Turn off iCloud Private Relay (iOS only)
3. Use the original device
Stay on the same device you started with
Ensure a stable internet connection
4. Confirm eligibility
Must be a new user
Must install or sign up through KashKick
Check again
After updating your settings, wait a few hours and check your progress again in KashKick.
Still not working?
Contact Support for help.
We can’t manually adjust tracking, as activity is reported by our advertising partners.