Tracking lets us monitor your progress in games and participation in deals so that we can reward you. If your progress isn't showing up in KashKick, a tracking issue is likely to blame. We know this can be frustrating, but we're here to help!
Where to check your progress
Start by checking your progress in KashKick and comparing it to your progress in the game app or deal website.
For games, go to the My Games (My Challenges for iOS) tab in Games (or Challenges for iOS). To check on your deals, go to the Deals - In Progress tab.
If you don't see your activity recorded there 24 hours after installing the game, signing up for the deal, or reaching a goal on the timeline, something isn't working.
How to troubleshoot
Confirm you have tracking enabled on your device.*
Disable or disconnect from a VPN or proxy.
Disable ad or extension blockers.
Disable iCloud Private Relay if you're on iOS.*
Confirm you're using the device on which you initially installed or started the game or deal.
Check back in a few hours to see if your progress shows up in KashKick. If you're still experiencing issues, contact Support.
*See Tracking on Android and Tracking on iOS for more on how to enable tracking and disable settings that might interfere. If you're still having trouble, contact Support for help.