Overview
To comply with U.S. financial regulations (KYC/AML) and to protect your account from fraud, Kashu requires all users to complete identity verification. One of our trusted partners for this process is CLEAR. CLEAR specializes in biometric identity verification and ensures that only you can access your Kashu account.
You must complete this step before you can fully use Kashu services, including converting credit into cash, transferring funds, or connecting payment methods.
Step-by-Step Instructions
Start Verification
Log in to your Kashu account
Navigate to "Verify Account" and click on "Verify with CLEAR"
Enter Phone Number
Provide your mobile phone number
Enter the one-time passcode over-the-phone (OTP).
Continue on Your Phone
Open your phone's camera and scan the QR code displayed.
If you cannot scan, choose "Send Link" to get a secure text message instead.
Upload Required Documents
A clear photo of a valid government-issued ID (driver's license, state ID, or U.S. passport)
Your SSN is required to comply with federal KYC regulations.
Note: Kashu does not accept ITINs at this time.
Complete Biometric Verification
CLEAR will ask you to complete a live selfie or biometric verification to confirm you are the account holder.
This step ensures that your identity matches your submitted documents.
Confirmation
Most verifications are completed within minutes.
In some cases, CLEAR may request additional documentation.
You’ll receive a notification once verification is approved.
Policies & Restrictions
✅ Allowed
U.S. residents with a valid SSN.
Use of a government-issued ID that matches your legal name.
Completing biometric verification directly through CLEAR.
Age requirement of 18+
❌ Prohibited
Using someone else’s documents or personal information.
Submitting expired or altered identification.
Attempting to bypass biometric verification.
Issuer Cautions
Until verification is completed, you will not be able to use core features including credit conversion, transfers, or withdrawals.
Security & Compliance
User Responsibilities
Provide accurate and truthful information.
Keep your Kashu account credentials secure.
Respond promptly if CLEAR requests additional documentation.
Kashu Practices
All data is encrypted and shared securely with CLEAR solely for verification purposes.
Kashu does not sell or misuse your personal information.
Verification data is retained only as required by law and compliance obligations.
Compliance Statement
Identity verification with CLEAR is mandatory under federal Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Kashu reserves the right to suspend or restrict accounts that fail verification, provide false information, or otherwise attempt to misuse the platform.
Need Help?
If you encounter issues during verification:
Email: help@kashupay.com
Our support team will guide you through resolving verification failures or document re-submissions.