Kautio subscriptions are sold and billed by the Apple App Store or Google Play; Kautio never sees your payment details. You subscribe in the Kautio app. You cancel, change your payment method, and ask for refunds in the App Store or Google Play. For prices, see Plans, credits, and prices › How much does Kautio cost?

You subscribe to Kautio Full Access or Kautio Pro on the Kautio Plans screen.

When the purchase completes, Kautio shows "Subscription activated." If it doesn't complete, Kautio shows one of these messages and you aren't subscribed:

A Kautio subscription belongs to your Kautio account (your phone number), so it applies when you sign in to Kautio on another phone, including between iPhone and Android. You manage and cancel it only in the store where you bought it.

Don't subscribe or switch plans from a phone that uses the other store. A purchase there, including Kautio Pro bought to replace Full Access, is a second, separate subscription, billed separately. To switch plans, use a phone signed in to the store where you bought the subscription.

You switch between Kautio Full Access and Kautio Pro on the Kautio Plans screen, on a phone that uses the store where you bought your plan. Switching there makes the store replace your current plan instead of adding a second one.

To move from Kautio Full Access to Kautio Pro, tap Subscribe to Kautio Pro on the Plans screen and confirm in the store. Kautio Pro starts right away and Kautio shows "Subscription activated." The store gives you credit for the unused part of your Full Access period.

To move from Kautio Pro to Kautio Full Access, tap Subscribe on the Full Access card of the Plans screen and confirm in the store. Kautio Pro stays until the end of the current period, then Full Access starts. Kautio shows "Full Access starts when your current period ends."

What changes when Full Access starts: see Managing your subscription › What changes when Kautio Pro ends?

The Kautio Plans screen can't change the billing period of the plan you already have: your plan's button shows Current plan whether Pay monthly or Pay yearly is selected. To pay monthly instead of yearly, or yearly instead of monthly:

If the store doesn't offer the other period, cancel the subscription there. When the paid period ends, open Plans, choose the other period and subscribe again. For anything else, write to support@kautio.app.

You cancel a Kautio subscription in the App Store or Google Play. Kautio can't cancel it for you.

You can also go there directly: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments & subscriptions › Subscriptions.

The stores' own instructions:

Deleting the Kautio app or your Kautio account doesn't cancel a subscription (see Your account › How do I delete my account in the app?).

After you cancel a Kautio subscription, you keep your plan until the end of the period you paid for. The Credits & subscription screen shows Cancelled, "Access until:" with the end date, and "Renewal is off. Turn it back on any time in the App Store or Google Play to keep going after that date."

After that date, see Managing your subscription › What happens when my subscription ends?

To keep a cancelled Kautio subscription, turn auto-renew back on in the App Store or Google Play before the period ends. You can't buy the same plan again on the Plans screen, because you already own it: it shows Current plan and the note "Renewal is off; access continues through the paid period. Turn it back on in the App Store or Google Play."

When a Kautio subscription ends (a cancelled plan reaches its end date, or a payment problem isn't fixed), you're back on credits:

For credits, see Plans, credits, and prices › How do credits work?

When Kautio Pro ends, either because you switched to Full Access or because the subscription ended, these Pro features change:

When Kautio Pro ends, your recurring check-ins pause and you get the notification "Recurring check-ins paused": "Kautio Pro ended. Already-scheduled check-ins keep running — renew Pro to keep new ones coming."

When the App Store or Google Play can't renew a Kautio subscription, the store keeps retrying the payment. While the store gives you a billing grace period, you keep your plan. The Credits & subscription screen shows Billing issue, "Access until:" with a date, and "The store couldn't renew your plan. Update your payment method in the App Store or Google Play to keep access."

Kautio can't see or change the payment method for your subscription. Update it in the store that bills you:

Kautio can't refund subscriptions: Apple or Google took the payment, so a refund request goes to them, and they decide it.

Kautio credits are never refunded (see Plans, credits, and prices › Are credits refunded?). If your plan in Kautio doesn't match what the store charged, write to support@kautio.app.

After a refund, the store ends the Kautio subscription and Kautio follows what the store reports; you're then back on credits.

Restoring purchases reconnects a Kautio subscription you already bought, for example on a new phone, after reinstalling, or when your plan isn't showing.

When the restore finishes, Kautio shows "Purchases restored." The message appears even when the store finds no purchase, so check your plan on the Credits & subscription screen.

If your Kautio plan still doesn't show after restoring purchases, check that you're signed in to the Kautio account (phone number) and the store account you subscribed with. A subscription bought while signed in to a different Kautio account stays with that account. If it's still missing, write to support@kautio.app with your store receipt.

Billing for Kautio subscriptions is split between the store and Kautio: