A Kautio account is tied to one verified US or Canadian phone number. Your account controls are in Settings. Check-ins run on Kautio's servers, not on your phone, so this chapter also says what each account action does to your Scheduled and Active check-ins.

The Kautio Settings screen groups every account control under a heading. This table lists each group and its rows.

The app version appears at the bottom of Settings as "Kautio v" followed by the version and build number, for example "Kautio v1.0.0 (11)". Include it when you contact support.

Tapping Safety presets or Recurring check-ins without Kautio Pro opens the Unlock with Pro screen. For what Kautio Pro includes, see Plans, credits, and prices › What does Kautio Pro add?

Kautio has no notification settings screen. Notification permission for Kautio is managed in your phone's own settings. See Setting up Kautio.

Your Kautio display name is the name your contacts see. It appears in the invitation text, check-in texts, follow-up and "all good" texts, and the notifications Kautio sends your contacts. A name is required: Kautio asks for it on the last step of setting up, and asks again when you tap Schedule check-in if your account still has none (see Setting up Kautio › Why does Kautio ask for my name when I schedule?). Kautio reads your name each time it sends a text, so a new name also applies to check-ins already scheduled. A contact's list shows the name you had when they accepted your invitation.

To change your display name:

A display name must follow these rules. If it doesn't, Kautio shows the message and doesn't save.

If you clear the field and leave it, Kautio shows "Enter a name." and puts your saved name back. A display name can't be removed, only changed.

If saving fails for another reason, Kautio shows "Couldn't save your name. Please try again."

A Kautio account without a display name is rare, because Kautio asks for one during setup and before scheduling. If your account has no name, your contacts' check-in, follow-up, and "all good" texts, and their app notification, name you by your phone number, as the app shows it, for example "+1 (404) 555-0101". Your contacts already have your number, because contacts are mutual. If no number is on file either, the texts say "Someone". The invitation text never shows your number: without a name it says "Someone".

You change your Kautio phone number in Settings, by verifying the new number with a code. Kautio saves the new number only after it's verified. Changing your number isn't possible while one of your check-ins is Active, and you may be prompted to sign in again, which sends a code to your current number (see Why does Kautio ask me to sign in again to change my number? below).

On the code screen, Resend code becomes available 30 seconds after the code was sent. Use a different number takes you back to number entry.

A Kautio phone number change is refused in the cases below. Each shows the message listed.

Kautio checks the new number before the code is sent, so a number outside the US and Canada, or an active check-in, is refused before any code arrives. Kautio's servers accept at most 10 numbers checked and 5 saved per account per hour; past that, the screen shows "Too many attempts. Wait a moment before trying again."

Changing your Kautio sign-in number is a sensitive change, so Kautio may show Sign in again with "For your security, please sign in again to finish changing your number." and a Sign out and sign in again button.

Signing in again sends a code to your current number, so a number change needs access to your current number. After you sign in, start the change again from Settings › Phone number.

If you no longer have access to your current number, email support@kautio.app from your email app and include the number on your account.

A Kautio phone number change affects your account as follows:

A Kautio phone number change has two steps: your sign-in number changes first, then Kautio saves the number it uses for calls and texts. If the second step fails, you see one of these messages:

Until the save completes, you sign in with the new number, but Kautio still calls and texts your previous number, and your contacts still see your previous number.

Signing out of Kautio with Settings › Sign out ends your session on this phone only. It doesn't delete or change any data.

Signing out doesn't stop, cancel, or pause any check-in. Your Scheduled and Active check-ins keep running on Kautio's servers, and your contacts are notified on schedule if you don't respond.

While you're signed out, you can't Snooze or Dismiss in the app. When the phone is online, signing out also stops Kautio's notifications for your account on this phone. If you don't want a check-in to run, cancel or dismiss it before you sign out. See Changing or cancelling a check-in and When a check-in comes due.

If a check-in has Also call me on, Kautio still calls your number during each grace window while you're signed out, because the call is placed by Kautio's servers. You can still respond on that call.

Deleting your Kautio account is permanent and can't be undone. When you confirm, Kautio signs you out and erases your data.

If deletion fails, Kautio shows "Could not delete account. Please try again." You can also email support@kautio.app.

If you haven't signed in recently, you will be prompted to do so again. Tap Sign out and sign in again, sign in, then start again from Settings › Delete account.

Deleting your Kautio account removes:

After deletion, you're no longer a contact on anyone else's check-ins, so you aren't notified for them.

Deleting your Kautio account ends your Active check-ins. Each becomes Cancelled if no contact had been notified yet, or Dismissed if at least one contact had been notified.

No "all good" text and no follow-up are sent. Contacts who were already notified aren't told that the account was deleted.

Kautio keeps a minimal record of each of your check-ins after your account is deleted. The record holds the schedule, each state change, which contacts were notified, delivery outcomes, and snoozes. It holds no title, description, location, notes, or photos. Reports you filed also keep their content. For how long each kind of record is kept, see Your privacy and data › How long does Kautio keep my check-ins?

The Delete your account? dialog lists these records as Your check-in references with a count, and says: "Kautio keeps a minimal record of each check-in's schedule and what it sent to your contacts — no location, notes, or photos. After deletion, Kautio can no longer connect these records to you on its own. Keep these references if you may ever need to ask about one."

No. Deleting your Kautio account doesn't cancel a Kautio Full Access or Kautio Pro subscription. Billing continues until you cancel in the Apple App Store or Google Play. Cancel before you delete your account, or tap Manage subscription in the Delete your account? dialog. See Managing your subscription › How do I cancel my subscription?

You can ask Kautio to delete your account without the app in either of two ways:

Kautio verifies your identity, completes the deletion within 30 days, and confirms by email. The deletion removes and keeps the same things as deleting in the app.