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Report a problem with a recorded payment

When a recorded payment doesn't match what you remember.

Written by Kehbar

If a recorded payment doesn't match what you remember, you can report a problem.

Report a problem

When a friend records a payment to you, you'll see "Did Tunde pay you?" with Confirm payment and Report a problem.

  1. Choose Report a problem.

  2. Pick what doesn't match, such as the amount or the date. You can add a note.

Tunde then sees that you reported a problem, along with your answer. You can't change your answer afterwards. Kehbar shows both versions side by side.

Fixing a recorded payment

The recorded payment stays as it is, and the loan doesn't change. To fix it, the person who recorded it can choose Cancel record and then record the right amount. Kehbar notifies the other person when a record is cancelled, and the cancellation can't be undone.

What the record keeps

If you correct a payment, both the original entry and the correction stay in the history. Unresolved disagreements stay there too.

How we can help

We can explain what the record shows and how a feature works, but we can't decide who's right or who owes what. If you'd like help reading the record, email help@kehbar.com.

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