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What Is Keller’s Return Policy?
What Is Keller’s Return Policy?
Diana Bailey avatar
Written by Diana Bailey
Updated over a week ago

We want you to love your purchase, but if something isn’t right, we’re here to help!

Return Eligibility & Timeframe

  • You can return new, unused products in their original packaging within 30 days of receipt.

  • If your item arrives damaged or defective, let us know within 30 days, and we’ll arrange for a repair or replacement.

  • Customized products are non-refundable.

  • All returns must be approved by our team before processing.

Return Costs & Restocking Fees

  • Returns are subject to a 20% restocking fee.

  • Customers are responsible for both outgoing and return shipping costs

How to Start a Return

To begin the return process:

  1. Give us a call at (800) 578-8772 to get return approval from our team.

  2. We’ll provide next steps and let you know what’s needed for processing.

Refunds & Processing

  • Refunds are issued once the return is received and inspected.

  • Exchanges are processed once the returned item is received.

  • For more details, visit our or contact our support team for assistance!

  • Once your return is received and inspected, we’ll process your refund. Refunds typically take 7-10 business days to appear on your original payment method.

International Orders

At this time, we cannot accept returns or exchanges for international orders.

Still have questions? Contact our support team—we’re happy to help!

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