We stand behind the quality of our products and want you to feel confident in your purchase. Here’s what our warranty covers:
What’s Covered?
Depending on the product, Keller offers different warranty periods:
Chair tops- 1 year
Hydraulic Pumps – 2 years from original purchase date
All-Purpose Reclining Chair Mechanisms – 1 year
Shampoo Bowl Chair - Fixtures & Parts – 90 days
Upholstery – Guaranteed free from defects upon receipt.
Electronics (dryers, steamers, processors, towel cabinets, facial machines, etc.) – 1 year
After the first year, customers must cover shipping costs for repairs.
What’s Not Covered?
Our warranty does not cover:
❌ Normal wear and tear, misuse, or improper maintenance.
❌ Unauthorized repairs or modifications.
❌ Plumbing issues (installations must be completed by a licensed plumber, with an invoice submitted within 30 days of activation).
❌ Indirect damages such as labor costs or loss of profits.
❌ Warranty transfers—the warranty applies only to the original purchaser.
How to Start a Warranty Claim
If you experience an issue covered by our warranty, here’s what to do:
Gather your proof of purchase (order confirmation or receipt).
Contact our support team via email info@kellerinternational.com or chat with details about the issue, including your original order number.
We’ll guide you through the next steps for repairs or replacements.
Questions? Reach out to our support team—we’re happy to help!