If the barcode or serial number do not scan, you can type the TAG NUMBER or SERIAL NUMBER into the ENTER TAG or S/N textbox or click on the NOT SCANNING? link, which will display any items located in the space selected:
If the barcode or serial number are typed in instead of scanned, the system does require a photo of the asset for verification, so you will see this screen next:
Verifying Assets: Barcode is not scanning
How to verify a piece after encountering issues with scanning the barcode/serial number
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Written by Mariana Traetta
Updated over 2 years ago