We’re here to help you every step of the way!
If you can’t find the answer you’re looking for in our Help Desk, have questions about your plan, or simply need a bit of extra guidance - our KetoGo Support Team and certified nutritionists are always happy to assist.
📨 Option 1: Contact Us by Email
You can always reach us directly at:
📧 hello@ketogo.app
Our friendly team will get back to you as soon as possible with the answers and guidance you need.
💡 Please include as many details as possible about your question or issue, this helps us solve it faster for you!
💬 Option 2: Chat With a Nutritionist in Your Account
For personalized nutrition advice or questions about your plan, you can chat directly with our certified nutritionist team inside your KetoGo account.
Simply log in here:
👉 https://my.ketogo.app/
Once logged in, open the Chat Section to start a conversation — it’s fast, easy, and private.
🤖 Option 3: Use the Chat Widget on the Help Desk
You can also reach us through the chat icon in the bottom-right corner of our Help Desk page.
Here, you’ll be able to get:
Quick answers from Nutro, our helpful AI assistant
Direct help from our support specialists
It’s the fastest way to get instant solutions without leaving the page.
🔐 Verifying Your Account
To help you faster and more efficiently, please make sure to contact us from the same email address you used to register your KetoGo account.
This allows our support team to instantly locate your profile and assist you without any delays.
If you reach out using a different email address, we may need to verify your account manually before sharing any personal information.
In that case, we might ask for a few details to confirm your identity, such as:
If you paid via PayPal:
The PayPal email address linked to the payment
A screenshot of your PayPal receipt
If you paid via credit or debit card:
The full name of the cardholder
The last 4 digits of the card used for payment
A screenshot or receipt of the charge
💡 Contacting us from your registered email is the quickest way to get the help you need - no verification steps, no waiting!