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How to manage my Keto plan subscription

Updated today

💪 A Quick Note Before You Go

Many users experience moments of doubt - and that’s perfectly normal. Here are a few stories from our community that might inspire you to keep going:

Sanita (39) lost 14 kg and went from size 16 to 8.
“I almost gave up, but I didn’t stop — and now everyone notices the change.”

Arnie (42) lost 10 kg.
“Every weigh-in made me happier. I had more energy and felt healthier than ever.”

Irita (33) lost 12 kg.
“It was hard at first, but after the first week I saw results — and that kept me going.”

Remember, whatever your next step, we’re here to support you. 💚


🔄 Renewing Your Subscription

If you previously canceled your Monthly subscription and would like to renew it:

  1. Log in to your account: https://my.ketogo.app/

  2. Go to Profile → Weight Loss Account → Edit → Extend Diet Plan

  3. Confirm renewal.

Your plan will continue automatically unless you cancel it again.


❌ Canceling Your Subscription

You can cancel any subscription yourself in just a few steps - no need to contact support.

🔔 All subscriptions renew automatically unless canceled at least 48 hours before the renewal date.

Canceling Your Personalized Weight Loss Plan

  1. Go to Profile → Weight Loss Account → Edit

  2. Complete a short exit survey

  3. You’ll see a pop-up confirming that your plan has been canceled

Canceling Additional Services

🔔 If you have one or more add-on services, each one must be canceled separately.

The process is the same for all of them:

  1. Go to Profile

  2. Select the service you’d like to cancel:

    • Your Premium

    • Your Shopping List

    • Personal Nutritionist Chat

    • Home Workouts

    • Certified Keto Breakfast Bars

  3. Click Learn More → Delete → Delete

  4. Complete a short exit survey


💡 Need Help?

If you have any questions or issues managing your plan, our support team is happy to help:
📧 hello@ketogo.app

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