Your KetoGo journey is all about progress - and we’re here to make every step simple, transparent, and fully in your control.
Whether you’d like to renew your plan, pause, or cancel, this guide will walk you through everything you need to know.
💪 A Quick Note Before You Go
Many users experience moments of doubt - and that’s perfectly normal. Here are a few stories from our community that might inspire you to keep going:
Sanita (39) lost 14 kg and went from size 16 to 8.
“I almost gave up, but I didn’t stop — and now everyone notices the change.”
Arnie (42) lost 10 kg.
“Every weigh-in made me happier. I had more energy and felt healthier than ever.”
Irita (33) lost 12 kg.
“It was hard at first, but after the first week I saw results — and that kept me going.”
Remember, progress takes time — and we’re always here to support you. 💚
🔄 Renewing Your Subscription
If you previously canceled your Monthly subscription and would like to renew it:
Log in to your account: https://my.ketogo.app/
Go to Profile → Weight Loss Account → Edit → Extend Diet Plan
Confirm renewal.
Your plan will continue automatically unless you cancel it again.
❌ Canceling Your Subscription
You can cancel any subscription yourself in just a few steps - no need to contact support.
🔔 All subscriptions renew automatically unless canceled at least 48 hours before the renewal date.
Canceling Your Personalized Weight Loss Plan
Log in: https://my.ketogo.app/
Go to Profile → Weight Loss Account → Edit
Complete a short exit survey
You’ll see a banner confirming that your plan has been suspended.
Canceling Additional Services
🔔 If you have one or more add-on services, each one must be canceled separately.
The process is the same for all of them:
Log in: https://my.ketogo.app/
Go to Profile
Select the service you’d like to cancel:
Your Premium
Your Shopping List
Personal Nutritionist Chat
Home Workouts
Certified Keto Breakfast Bars
Click Learn More → Delete → Delete
💡 Need Help?
If you have any questions or issues managing your plan, our support team is happy to help:
📧 hello@ketogo.app