Keyline sends emails directly from the system. When you write a quote, send an order confirmation, create an invoice or place an order, it is sent from the ârobot@keyline-mis.deâ address, but under the name of the customer adviser.
When customers reply to this email, Keyline automatically forwards it to the right contact person. However, if customers manually copy and paste the email address instead of simply clicking âReplyâ in their email program, the email may reach us rather than you.
To avoid this and correctly assign the email addresses to your own domain, a small DKIM entry is required in your email providerâs DNS database. This ensures that Keyline has permission to send emails on your behalf.
What is a DKIM entry?
DKIM (DomainKeys Identified Mail) is a method of email authentication. DKIM adds a signature to your emails that is associated with your domain and used for all outgoing emails. Using a DomainKey is a technique (similar to SPF) designed to make it harder to forge an emailâs sender. When an email is sent, DKIM adds a DKIM signature to its header. When the email is received, the receiving server queries the public key published as a TXT resource record in the domainâs DNS zone. This key is used to check whether the signature is correct. The aim is to make it harder for spammers and phishers to carry out their criminal activities.
Simply pass this information on to your IT department or IT representative. In the admin area, under Company/Custom domains you can request your own domain. Once you have done this, send us a quick message via support chat and we will email you the settings directly.