At Kicksta, we strive to provide a seamless and transparent experience for all our clients. To ensure clarity, the following outlines our cancellation policy. 🚀
Cancellation policy
Once the 7-day free trial ends, the subscription will automatically convert to an active, paid subscription.
To cancel a free trial or an active subscription, clients must contact our Support Team, which is available 24/7, through one of the following options:
Live Chat: Accessible via the client’s Dashboard and official Kicksta Website.
Email: Contact our Support Team via email support@kicksta.co.
Clients should include their account information (e.g., registered email) when requesting a cancellation to ensure the process is completed promptly.
Important Notes
Cancellation Requests: Cancellation requests must be initiated before the activation or next billing cycle to avoid additional charges.
Support-Managed Cancellations: A Free Trial or an Active Subscription cannot be canceled directly by the client through the dashboard. Instead, contacting the support team is required.
Confirmation: After the support team processes the cancellation request, the client will receive a confirmation email. The subscription will remain active until the end of the current billing cycle unless otherwise specified by the client.
Refund Policy
Refunds, if applicable, are subject to the terms outlined in Kicksta’s Refund Policy, which can be found on our website.
Support Availability
Our Support Team is available 24/7 to ensure all cancellation requests are handled quickly and efficiently. Clients can contact us via:
Live Chat on the Dashboard and official Kicksta Website.
Email: support@kicksta.co.