When integrating TikTok Shop with Shopify, if customer address data appears anonymized, it's likely due to the shipping settings configured in your TikTok Shop Seller Center.
By default, TikTok may use "TikTok Shipping," which conceals customer details for privacy reasons. To access full customer information, you should switch to "Seller Shipping."
Steps to Change to Seller Shipping:
Log in to TikTok Shop Seller Center:
Access your account at TikTok Shop Seller Center.
Navigate to Fulfillment Settings:
On the left-hand menu, click on Orders.
Select Fulfillment Settings under the Orders section.
Select Shipping and Delivery:
Click on Shipping and Delivery to view your shipping options.
Choose Seller Shipping:
On the Shipping Options page, you'll see both "TikTok Shipping" and "Seller Shipping."
Select Seller Shipping.
Assign a Shipping Template to Your Warehouse:
Ensure that your warehouse is assigned to a shipping template.
If not, create a shipping template and link it to your warehouse.
Save Changes:
Click OK to save your settings.
By switching to "Seller Shipping" and assigning a shipping template to your warehouse, TikTok will provide full customer information, including addresses, to Shopify. This change will apply to future orders; existing orders with anonymized data will remain unchanged.
If you continue to experience issues, consider reaching out to TikTok Shop support or consulting the TikTok Shop Academy for further assistance.