Introducing Kintsugi Mail

Imagine having a dedicated mailbox just for your sales tax documents. That’s what Kintsugi Mail is! It provides a virtual mailbox service to help you manage all your important tax-related letters, notices, and messages in one centralized place. All mail is scanned, uploaded, and reviewed by Kintsugi. You are notified any time you need to take action.

✅ No extra fees! Kintsugi Mail is included in every paid plan at no additional cost.

Kintsugi Mail becomes available once you upgrade from the free plan to any of our paid plans. It gives you instant access to a streamlined system for receiving, reviewing, and responding to official tax mail without any extra charges.

Once setup is complete, our partner Stable provides you with a dedicated physical mailing address. This is where tax agencies and departments will send physical notices, letters, and other official tax documents.

To get started, check out this help article: Required Documents in Physical Mail Setup (What Do I Need to Setup Kintsugi Mail?)

When mail is received at this address, Stable scans each item and sends a PDF version securely to Kintsugi Mail.

Kintsugi Mail then automatically forwards the scanned tax correspondence to your Virtual Mail Group, which works like a Google Group Inbox, allowing notices to be sent to a list of email recipients.

A unique Virtual Mail Group ID is created for your account. The Virtual Mail Group acts as a distribution list, ensuring that everyone who needs access—your team, your accountant, or even just yourself—gets copies of the incoming tax notices.

To help prevent missed deadlines and ensure timely responses, we recommend adding your own email and a few key Kintsugi team email addresses to the Virtual Mail Group. This allows both you and our support team to track and respond to tax mail promptly.

To learn more on how to add/remove email addresses in the Virtual Mail Group, refer to this help article: How to Manage Your Virtual Mail Group in the Kintsugi Platform

Kintsugi Mail takes the hassle out of dealing with official tax mail. It saves you time, keeps your records organized, and ensures you never miss any important tax updates.

Here's what you get:

We automate the tedious process of handling tax mail. This means you can spend less time on paperwork and more time on growing your business.

Kintsugi Mail helps you monitor agency communications and respond in a timely manner. This reduces the risk of missing deadlines or facing penalties.

We use Stable’s secure facilities to protect your sensitive tax information. You can rest assured that your documents are safe and confidential.

In short, Kintsugi Mail is your behind-the-scenes helper for staying tax-compliant and organized, without the stress.

Stable automatically shreds the original physical mail after 30 days. Don't worry—your digital copies remain accessible via email.

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If the address has changed, we can assist with notifying the appropriate tax authorities. If any additional documents or signatures are needed, we'll let you know.

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​Note: You must complete the initial Kintsugi Mail setup. Kintsugi can then help you request address updates in the future.

We’re here if you need anything. Just click the chat bubble in the bottom-right corner to reach our support team.