How to Resolve the Perpetual Spinning Wheel Issue on Kira Dashboard When Using ClassLink/SSO
When students access Kira Learning via ClassLink/SSO, they may occasionally encounter a perpetual spinning wheel on the dashboard. This article outlines the probable causes of this issue and provides detailed troubleshooting steps to resolve it.
Causes of the Perpetual Spinning Wheel
No Enrollment in Courses: The system attempts to load the student’s dashboard, but if the account is not enrolled in any courses, a spinning loader may appear instead. In such cases, the dashboard may eventually display the message: "You are not enrolled in any courses."
Duplicate Accounts: This issue can also arise when students accidentally create duplicate accounts. For example, this might happen if they join via an invite link instead of logging in using their ClassLink/SSO account. The system may fail to load the correct data if the wrong account is used.
Step-by-Step Troubleshooting
1. Verify the Login Method
Ensure that students are signing in to Kira Learning using their ClassLink account. Using the correct account linked to ClassLink/SSO is crucial to seeing the enrolled courses.
2. Enroll in the Correct Course
If students are not enrolled in any course, they should follow these steps:
Log in using ClassLink: Navigate to the Kira Learning login page and access the account via ClassLink.
Manually Join a Course: - Ignore the spinning loader and locate the "Join a Course" button on the dashboard. - Enter the Invite Code provided by the teacher. Teachers can retrieve this code by going to "Manage -> Sections" in their interface and noting the class's invite code.
Refresh the Page: After submitting the invite code, refresh the dashboard. The course should now appear under the student’s enrolled courses.
Additional Tips
Avoid using invite links to join a course if a ClassLink/SSO account is already in use to prevent duplicate accounts.
If the issue persists, verify with the course instructor that the student’s correct account is enrolled in the class.
By following these troubleshooting steps, students should be able to resolve the spinning wheel issue and access their courses successfully.