Technical Support

A collection of articles related to compatibility, how to's, and troubleshooting technical issues 👨‍💻

20 articles in this collection
Written by Steve, Noah, and Maxx Burman

Compatibility

What 3D Software / Render Engines do your models work in?

Native files for 3ds Max, Blender, C4D, Houdini, Maya, Unity, and Unreal. + FBX and OBJ for everything else!

Written by Maxx Burman
Updated over a week ago

Are your kits setup for PBR rendering?

Yes! A guide to our PBR Texture workflow

Written by Steve
Updated over a week ago

Are your kits optimized for Real Time?

Answers about Poly Count and Game Engine support

Written by Steve
Updated over a week ago

Do you have individual files for each building?

How to export buildings into individual files.

Written by Steve
Updated over a week ago

Can I 3D print your models?

You can! And you should! And send us a picture once you have!

Written by Maxx Burman
Updated over a week ago

Do your kits support Redshift with C4D?

We do not currently support C4D/Redshift, but its on our roadmap.

Written by Steve
Updated over a week ago

Do your kits support Arnold with Maya / 3Ds Max?

We do not currently support Arnold, but its on our roadmap.

Written by Steve
Updated over a week ago

Can I use your Kits in software you don't natively support?

We offer FBX and OBJ formats that should work in 3D software that we don't natively support.

Written by Noah
Updated over a week ago

How to...

UE4: All glass materials in UE4 looks broken

Quick tutorial to show how to turn Glass material to Opaque instead of translucent.

Written by Steve
Updated over a week ago

Looking for help with Cargo?

Please login to www.kitbash3d.com and return to help.kitbash3d.com

Written by Noah
Updated over a week ago

How do I relink textures?

Quick fixes when importing a model and textures aren't showing up.

Written by Maxx Burman
Updated over a week ago

How do I separate models?

Splitting Models for more customization, easier poly editing, and changing materials.

Written by Steve
Updated over a week ago

UE4: Frequently Asked Questions about Unreal

UE4 supported versions, importing kits into projects, adding collisions and more.

Written by Maxx Burman
Updated over a week ago

Troubleshooting

Unable to unzip Kit files on Mac

Our larger Kit zip files may not open correctly on the native Mac OS Archive Utility

Written by Noah
Updated over a week ago

Why does my render not have any textures?

Troubleshooting missing textures, broken shaders, and grey models

Written by Maxx Burman
Updated over a week ago

Why are the interior walls see through?

The majority of our Kits are set up with single-sided meshes and single-sided materials as default.

Written by Noah
Updated over a week ago

Error Message: Errors have occurred while reading this scene that may result in data loss.

Generally this is not an issue, but here are some tips for checking that everything imported successfully.

Written by Steve
Updated over a week ago

Blender: Rendering with Textures Crashes Blender

Limit the maximum resolution for pictures used in textured display to save memory.

Written by Steve
Updated over a week ago

C4D: How to fix Glass Materials in C4D

Troubleshooting guide for emissive and refraction textures / materials in C4D

Written by Steve
Updated over a week ago

C4D: How to remove unused materials in C4D

Troubleshooting guide for C4D bug that has unused materials assigned to models.

Written by Steve
Updated over a week ago