While KitLegit provides trusted authentication services, users may occasionally feel that a result is inaccurate. To address concerns about potential inaccuracies or to seek clarification regarding your authentication results, consider the following steps:
1. Understand the Authentication Process
✔ Before reporting incorrect results, take time to understand how KitLegit performs manual and AI-driven authentication.
✔ Familiarize yourself with what details the experts or the system are evaluating.
✔ This can often help clarify why a particular result was reached.
2. Review Your Submission
✔ Double-check the photos you submitted during the process.
✔ Were all required angles and label shots included? Were images clear and high-quality?
✔ Incomplete or unclear submissions can affect the accuracy of your result.
3. Contact KitLegit Support
✔ If, after reviewing the process and your submission, you still believe the result is incorrect, you can report it directly through the KitLegit platform.
✔ Follow these steps to submit your report:
• Log in to your KitLegit account,
• Navigate to the item you believe was incorrectly evaluated,
• Click on the “Check Tools” option,
• Select the “Incorrect Result” button,
• Click Submit Report to send your case for review.
✔ KitLegit's team will assess the report and respond with further clarification or next steps.
By proactively engaging with KitLegit's support and understanding our procedures, we can address any concerns about your authentication results effectively.
Important: KitLegit maintains a strict one-strike policy against fraudulent activities. Users attempting to game the system by submitting misleading or incorrect information will have their account privileges revoked immediately. This ensures a trustworthy environment for all users.