The co-founders of KitSplit are filmmakers and photographers like you, so we know that your gear might be your greatest investment and your pride and joy. That's why we protect you and your gear throughout every stage of the process.
One of the benefits of renting through KitSplit is that we ensure that your gear is covered for peace of mind. Renters must either purchase damage coverage or insurance, or put a deposit on their card for the full value of the equipment.
Here are some other ways we assure safety on the platform:
- You always decide who you rent to, and when. Don’t be shy about communicating with a renter if you have specific questions about them or their plans for your item! Only rent to renters that you feel comfortable with.
- Not just anyone can rent on KitSplit—we vet everyone who joins and collect and verify personal information including a government-issued ID before they are "vetted" and allowed to post a listing or request a rental. Renters and owners also must agree to our Terms of Service.
- When renters rent your gear, they're also required to use a credit card which and we use a secure payment processor that includes fraud protection services.
- We further emphasize transparency between parties by requiring ratings and reviews.
Overall, we do everything in our power to minimize the possibility that anything will go wrong. Damage and theft are extremely rare on KitSplit. If something DOES go wrong, KitSplit will work our insurance partners to promptly promptly fix, or replace your item.
However, it's important to know that our insurance and vetting is not a replacement for owner's insurance: we highly recommend all camera gear owners have their own policy, as well. It is important to know that there are certain rare instances in which our insurance partners will not provide coverage. The insurance industry differentiates between theft and disappearance: Theft is when the item is stolen from the renter. Disappearance, or "voluntary parting," is when the renter disappears with the equipment, which is extremely rare (under .01% of all rentals or under 1/1000 rentals). The insurance and damage coverage available on KitSplit do cover theft, however they do not cover fraud or voluntary parting (this is when a renter does not return your gear- as opposed to when the gear is stolen from the renter, which is covered). As an owner it is very unlikely that you'll be a victim of disappearance and KitSplit will do everything in our power to help you retrieve the gear. But we recommend that in addition to KitSplit's coverage, all owners get their own annual policy coverage for general peace of mind + to cover rare exclusions that apply to the standard short-term gear rental coverage KitSplit accepts and sells. When buying an annual policy, make sure to include "voluntary parting" coverage. You can email email@example.com to purchase an annual policy with voluntary parting coverage, or visit AthosInsurance.com.
Questions? Concerns? We're here to help. Chat us (bottom right) or email us firstname.lastname@example.org—we're always happy to hear from you!