General Transactions
Supported Currencies
Kixy supports multiple currencies. View the full list when converting money in the app or on our website here or Kixy's Fees & Limits Overview article
Transaction Processing Time
Most transactions are processed Instantly
Some domestic transactions may take 24-48 hours, depending on the recipient’s bank or payment provider
Sending or receiving money internationally may take between 1-5 days depending on the destination and intermediary banks involved
For more information on processing time please see Kixy's Fees & Limits Overview article
Viewing Transaction History
Check your Transaction History in the app to:
See all past transactions
Track the status of any pending transactions
Transaction Fees
Kixy to Kixy payments are free
Fees for other transactions depend on the currency, amount, and destination
You will always see the exact fee and exchange rate before confirming your transfer
For more information on fees and limits please see Kixy's Fees & Limits Overview article
Disputing a Transaction
When to Dispute a Transaction
Contact Kixy Customer Support if you notice:
Unauthorised transactions
Goods/services not received
Incorrect charges or duplicate charges
How to Dispute a Transaction
Log in to your Kixy app
Go to Transaction History
Select the transaction in question
Tap Report a Dispute, Fraud or Scam
Briefly explain what went wrong and this will be escalated to a member of our Customer Support team
Or, you can contact our Customer Support team via:
In-App Chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI agent, tap on 'talk to a person' and a customer support agent will pick up your conversation
Email: Or, send a message to support@kixy.com
Our Customer Support team will then pickup this message and confirm the Dispute will then be investigated
Information Needed for Disputes
Provide these details when raising a dispute:
Your Kixy account email
Transaction ID or reference number
Date and time of the transaction
Amount and currency
A brief description of the issue
🧠 Once the Dispute is under investigation, our team will get back to you within 5-10 business days. Customer Support will also keep you updated to any changes to your Dispute via a dedicate Dispute Ticket
Important Tips to Avoid Scams
Know Your Recipient
Avoid sending money to unknown individuals or businesses
Verify identities before transferring funds
Pause and Verify
Scammers create a false sense of urgency. Double-check the reason for payment and don’t feel rushed
Be Aware
Once money is sent, it can’t always be reversed
⚠️ Stay cautious and think twice before transferring funds to protect yourself from fraud