If your site has been disapproved or is missing a return/refund policy, you'll need to add this in order to advertise on Google. This policy must be easy to find, clearly explained, and available before checkout.
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Whether you offer returns or refunds, you will need to clearly state this on your website. Here is the easiest way to ensure your campaign is approved.
Add a link to the footer of your website to a Return/Refund policy page.
For the Return/Refund policy page, make sure to include relevant information such as timelines, how to initiate a return/refund, and any other details to help. Here is a complete check list to ensure your policy is well covered:
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â* Time - How much time from purchase does a user have to request a refund
* Method of refund - To the same form of payment used, store credit, anything else
* Product condition - Must the item be new in box/unopened/like new in order to return?
* Refund contact info - How would a user initiate a return - using a form on the site, by calling a number, anything else.
* Charges, if any - Does the user need to pay return shipping, a restocking fee, or any other charges
If your campaign is disapproved for this policy, please reach out to support@kliken.com once corrected to get your campaign approved. You may also contact support@kliken.com with any questions or request assistance with your disapproval.