Effective email notification management ensures that you stay updated with the information you need while avoiding unnecessary emails. This guide outlines steps to customize your email notification settings, including enabling or disabling specific notifications.
User Notifications
Notifications: Select this option to be notified via email when there are important Kno2 notifications for your review.
New messages received: Select this option to be notified via email any time a new message is received that you are designated to view/process.
Administrator Notifications
Notifications: Select this option to be notified via email when there are important Kno2 notifications for your review.
New messages received: Select this option to be notified via email any time a new message is received that you are designated to view/process.
Unassigned message: Select this option to be notified via email anytime a new message is received and there are no rules designated for the message.
Unprocessed messages: Select this option to be notified via email when there are unprocessed messages for longer than 24 hours in your organization.
Failed messages digest: Select this option to be notified via email when there are failed messages to be acknowledged. Failed messages may occur due to technical issues such as busy fax lines or connection problems.
Turning Off Notifications
The notification options are configurable and can be turned on or off with a simple checkbox.
By default, the notifications are turned on when you first sign in to Kno2, with the exception of the Failed messages digest.
Allow up to 36 hours for changes to take effect.
To configure the email notifications, click on your name in the upper right, then select My Profile.
Select Email Notifications on the left.
To modify preferences, locate the relevant event category and check or uncheck the boxes for the notifications you would like to receive or disable.
Click on the 'Save Changes' button to apply your updates.
Frequently Asked Questions
1. Why am I getting email notifications about 'Unassigned New Message'?
The 'Unassigned New Message' email notifications are triggered when a new message is received without being assigned to an intake rule or specific individual. By following the steps above, you can disable these notifications if they are not relevant to you.
4. How do I troubleshoot persistent message failures?
When multiple attempts to resend failed messages result in errors, collect key details such as the URL of the failed message or the recipient fax number. Technical issues like busy fax lines may cause temporary failures that can be resolved by resending. For persistent issues, provide the collected information to Kno2 support for further investigation.
3. Why am I receiving persistent failed message notifications?
Failed message notifications continue until the messages are acknowledged or dismissed in the system. This ensures critical communication errors receive attention. To stop these notifications, navigate to the Notifications tab (bell icon) in Kno2, select the Failed Messages tab, and use the 'Dismiss All' option to clear all notifications. Alternatively, you can disable these notifications in your profile settings as described above.
2. How do I ensure my notification settings are up-to-date?
Review and update your notification preferences periodically by visiting the 'Email Notifications' section in your profile settings.
