To learn how to manage your Kno2 Connected™ app user email notification options, please see Email Notification Options.
The Notifications panel gives you visibility into message activity and delivery issues for your organization. It includes two tabs: Message Events, which tracks the lifecycle of messages sent and received through your Kno2 Connected™ account, and Failed Messages, which surfaces any messages that need your attention due to delivery failures.
To open the Notifications panel, select the Notifications icon in the upper right-hand corner of Kno2 Connected™.
Message Events
The Message Events tab displays a timestamped log of activity for messages sent and received by your Kno2 Connected™ account. Each entry shows the date, time, and current status of a message as it moves through the system.
A typical outbound message will progress through Sent and then Delivered. Additional statuses such as Forwarded, Replied, and Processed will appear as they occur. If a message fails to deliver as a Direct message or fax, a Failed status will appear here as well.
To filter the view, select a message event type from the left panel. All is selected by default and shows every event type across your organization.
Note: Users only see message events based on the permissions assigned by their Kno2 Connected™ administrator.
Failed Messages
The Failed Messages tab displays any messages that have failed or bounced during a send attempt. Failed messages also appear in the Message Events tab, so there is visibility into them from either location.
To access Failed Messages: Select the Notifications icon from the upper right-hand corner, then select the Failed Messages tab.
You can filter the list using three options on the left: All, New, or Acknowledged.
Messages may fail for a variety of reasons - for example, an incorrect or undeliverable address. All failed messages should be reviewed, addressed, and then marked as acknowledged by checking the box to the left of the message subject. To acknowledge all messages at once, use the Dismiss All button. Once acknowledged, the Failed or Bounced status will be replaced with an Acknowledged status.
Unacknowledged failed messages will continue to appear in the daily Failed Messages digest email until they are acknowledged or dismissed. If you are receiving repeated digest notifications, review the Failed Messages tab and clear any outstanding items.
