The Usage page in Knock2 gives you a clear view of how many accounts and contacts you are identifying during your current subscription period, and how your credits are being consumed. This article explains what you will see on the Usage page, how credits work, and how top-up credits are billed.
What the Usage Page Shows
From Settings → Usage, you can track:
Unique Accounts Identified during your billing period
Unique Contacts Identified during your billing period
Additional Contacts Sourced (auto-prospecting), if applicable
You can also click into each section to view the detailed records behind those totals.
How Credits Work
Knock2 uses a simple credit system to measure usage:
1 credit = Each unique account identification
6 credits = Each unique contact identification
3 credits = Each unique contact sourced from an additional contact source
These credits are applied automatically as usage occurs.
Included Monthly Credits
Your monthly plan includes a set number of credits, which are shown directly in the Credit Usage section of the Usage page.
Here, you will see:
Total credits included in your plan
Total credits used so far
Percentage of credits consumed
This helps you easily track how your usage compares to your plan limits in real time.
Top-Up Credits and Billing
If you use more credits than what is included in your monthly plan, the additional usage is counted as top-up credits.
Important details about top-up credits:
Top-up credits are billed at the end of your subscription period
The top-up credit rate is 2c per credit
You will always see your total usage reflected in the Credit Usage section
Capping Your Credit Usage
If you would like to set a cap on your credit consumption, we are happy to help.
To request a usage cap, contact us at:
Our team can apply a cap to ensure your account does not exceed a specific credit limit.
If you have any questions about your usage, billing, or credit consumption, our support team is always here to help.
Billing and Terms
Plans renew on a monthly basis
You may cancel with 30 days’ notice to avoid automatic renewal
Top-up credit charges are billed monthly in arrears based on actual usage
For full details, please visit your Terms & Conditions or view them directly in your Knock2 dashboard
For any billing or account inquires please contact support@knock2.ai