The Usage page in Knock2 gives you a clear view of how many accounts and contacts you are identifying during your current subscription period, and how your credits are being consumed. This article explains what you will see on the Usage page, how credits work, and how your plan's credit limit applies.
What the Usage Page Shows
From Settings → Usage, you can track:
Unique Accounts Identified during your billing period
Unique Contacts Identified during your billing period
Additional Contacts Sourced (auto-prospecting), if applicable
You can also click into each section to view the detailed records behind those totals.
How Credits Work
Knock2 uses a simple credit system to measure usage. All activity draws from a single shared pool of credits:
1 credit = Each unique account identification
6 credits = Each unique contact identification
2 credits = Each auto-prospected contact (contacts sourced automatically, for example via Plays or Buying Committee discovery)
1 credit = Each successful contact or account enrichment
0.5 credits = Each email validation
These credits are applied automatically as usage occurs.
Included Monthly Credits & Plan Limits
Every plan includes a set number of credits each month, which are shown directly in the Credit Usage section of the Usage page.
Here, you will see:
Total credits included in your plan
Total credits used so far
Percentage of credits consumed
Plans are capped at their included credits. Once you have used your plan's credits for the period, identification pauses until your next billing period begins. If you need more volume, you can upgrade your plan at any time from Settings → Plan.
Top-Up Credits (Legacy Accounts Only)
Some legacy and custom accounts are billed for usage above their included credits as top-up credits instead of being capped:
Top-up credits are billed at the end of the subscription period
The top-up credit rate is 2c per credit
If you are not sure whether this applies to your account, contact us at support@knock2.ai.
If you have any questions about your usage, billing, or credit consumption, our support team is always here to help.
Billing and Terms
Plans renew on a monthly basis
You may cancel with 30 days’ notice to avoid automatic renewal
Top-up credit charges (legacy accounts) are billed monthly in arrears based on actual usage
For full details, please visit your Terms & Conditions or view them directly in your Knock2 dashboard
For any billing or account inquires please contact support@knock2.ai