Usage and Add-on Charges | Knock2 Help Center

Understanding Usage and Add-on Charges in Knock2

Knock2 tracks usage based on how many companies and contacts you identify each month. These are called Company Credits and Contact Credits. Each time Knock2 identifies a company or a person on your website, it counts as one credit.

🔍 Where to Track Usage

You can view your monthly usage by visiting:

👉 Settings > Usage

Here, you’ll see:

Company Credits (e.g., 6,546 / 5,000)
Contact Credits (e.g., 318 / 500)

If you exceed your included credits, you’ll see a red notification banner in your dashboard.

What Happens When You Exceed Your Plan?

If your usage exceeds your plan limits:

You’ll be notified in your dashboard.
Add-on Credits will automatically apply.
You’ll be billed for the overage at the end of the month, based on how much extra you used.

Billing and Terms

Plans renew monthly
Cancel with 30 days’ notice to avoid automatic renewal.
Overage charges are billed monthly in arrears based on usage.

For full terms, visit your Terms & Conditions or view them in your dashboard.