Step 1: Check your junk/spam folder. It is very likely that you've received your login details in an email but it has gone directly to junk/spam or was deleted by mistake. If all others have access to their digital textbooks apart from you, this is probably the case.

Step 2: Check which email address has been shared with us for setting up your account. If the school has given us a different email address than the one you want to use for Kognity, then please feel free to reach out to

Step 3: Go to the login page at and request a new password with the email address that you were registered with.

Step 4: If you still can't access the platform, contact us at Send us your first name, last name, email address, school name, graduation year and the subjects you take (or teach if you are a teacher).

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