Step 1: Check your junk/spam folder. You've likely received your login details in an email but it has gone directly to junk/spam or was deleted by mistake. If all others have access to their digital textbooks apart from you, this is probably the case.

Step 2: Check which email address has been shared with us for setting up your account. If the school has given us a different email address than the one you want to use for Kognity, please feel free to contact support@kognity.com.

Step 3: Go to the login page at https://app.kognity.com, enter the email with which you were registered at your school, and click "Forgot password?" to request a new password.
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Step 4: Enter your email, and shortly you will receive an email to reset your password.
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If you still can't access the platform, contact us at support@kognity.com. Send us your first name, last name, email address, school name, graduation year, and the subjects you take (or teach if you are a teacher).

We hope this article is useful in your experience within the platform.
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Your friends at Kognity.