The Admin Dashboard gives district administrators a central place to manage subscriptions, renewals, and invoices.
To access billing, go to the Admin area in the top right corner.
Once in the Admin Dashboard, you'll find the Subscriptions and Invoices pages listed under Billing in the left-hand navigation.
Subscriptions
The Subscriptions page allows district administrators to view and manage licenses across their schools.
At the top, you'll see an Upcoming renewal banner if a subscription is due to renew soon, showing the product name and renewal date.
For each subscription, you can view:
Product
School
Licenses (used / total)
Price (current year)
Expiry date
Status
Use the search bar or school filter to find a specific subscription.
The Renewals table below shows upcoming renewal orders, including the order number, product, school, number of licenses, renewal price, and start date. Use the Actions column to manage a renewal, including updating your student license count for the next year.
When updating licenses, you can adjust the quantity for each license type. Changes can be made up until one month before your renewal date. The total cost updates automatically based on quantity and cost per license, and you'll be able to see when your next invoice will be issued before submitting changes.
For further help, the Support section provides a link to billing information guidance and a way to contact your dedicated Account Manager.
Use Manage subscription to make changes.
Invoices
The Invoices page allows district administrators to view billing history across their schools.
For each invoice, you can view:
Invoice number
School
Invoice date
Due date
Amount total
Status (e.g. Paid)
Use the filter by school, or the All statuses dropdown, to narrow the list. Use the View button next to an invoice to open it directly.
Any pending invoices can be settled by credit card by clicking on the link ‘Pay now’ in the 'Actions' column.
To download a copy of an invoice, please click 'View'. This will open the invoice as a PDF in a new tab in your browser, from where it can be downloaded, or the URL link can be shared with your school's purchasing or finance department.
Alternative payment methods can be found at the bottom of the invoice, such as bank transfer details. If paying by bank transfer, please remember it takes a few days to register, and the invoice will not appear as paid on the system until the funds have cleared.
Need Further Assistance?
If you have any questions or need additional help, please don’t hesitate to reach out. You can contact us by sending an email to support@kognity.com, and our team will be happy to assist you!