Keeping your phone number up to date is crucial for securing your accounts with two-step verification.
If you're logged into your KOHO account:
You can update your phone number in-app.
Go to the profile icon in the top left-hand corner > select Personal Details
You will need to be on a verified device to update your phone number
If you're unable to log in due to two-step verification, we'll just need a photo of your government-issued photo ID and/or a video selfie to verify you 👍
Make sure you can log in. If you have forgotten your password, follow these steps to reset your password
You will be asked to provide a verification code, either from an authenticator app or sent to your phone number. Follow the in-app instructions and choose Verify via another method
To verify your identity, provide a photo of your government-issued photo ID and/or a video selfie
It may take a few minutes to verify your identity. Feel free to come back to the in-app page in a couple of minutes to check on the status of your account verification.
You will be redirected back into the app successfully 🙌
To update your phone number, tap the profile icon in the top left corner and select Personal Details. Ensure you're using a verified device to make this update.
Having trouble confirming your identity? Feel free to reach out to our support team in the KOHO app or by emailing us at userverification@koho.ca. We'll ask you for some additional details to help you get back into your account 🙂