You wanted to add a new Facebook profile to Kontentino, you clicked on Add new profile, but no profile appeared in the list of profiles to connect? Here are 4 steps to fix this:

Kontentino offers two ways to connect Facebook:

Facebook Page Admin - Login: connects through your personal Facebook login and your role on the page.
Meta Business Manager - Login (Safe Connect): connects through a Meta business portfolio where you have Full control.

The steps below are for Facebook Page Admin - Login. If you connect with Meta Business Manager - Login and a page is missing or greyed out, the cause is usually that you don’t have Full control of its portfolio. In that case follow Setting Up Meta Business Portfolio Access for Safe Connect.

Check your role on the Facebook page
Remove the old Kontentino integration from Facebook
Reconnect Facebook & Instagram in Kontentino
Try connecting your Facebook profile again

1. Check your role on the Facebook page

Before connecting your Facebook page in Kontentino, check that you have the right permissions.
You need full (admin) access with content publishing rights.

To verify this:

Switch to the page’s profile → go to Settings → Page setup → Page access (make sure you're listed under People with Facebook access)

or check your access in the Meta Business Suite:

Log in to Meta Business Suite (business.facebook.com) using your personal Facebook account and select the correct business portfolio in the top left corner.
On the left sidebar, go to Settings → People. This shows all team members who have some level of access.
To see which Pages you can access, click on your name → check Business assets → then Pages.
Check that you have Full access (Admin access). If not, ask the page owner to edit your access to Full access.

If you are not an admin of the page you wish to connect, ask an existing admin to follow these steps:

The admin needs to go to the page’s profile → Settings → Page setup → Page access and invite you under People with Facebook Access.
You'll need to accept the invitation in your Facebook notifications.

2. Remove the old Kontentino integration from Facebook

Switch to your personal Facebook profile (not the Page)
Open: https://www.facebook.com/settings?tab=business_tools
or
Profile picture → Settings & Privacy → Settings → Your activity and permissions → Business integrations
Find Kontentino
Click Remove

⚠️ Removing the integration does not delete scheduled or published posts. It only resets permissions so you can reconnect cleanly.

3. Reconnect Facebook & Instagram in Kontentino

After removing the Kontentino integration from Facebook, refresh your connection directly in Kontentino:

Go to Kontentino → My Profile → Connections
Click Connect / Refresh next to Facebook (/Instagram)
Click on Continue to Facebook. To connect through Meta Business Manager - Login instead, follow How to Connect Your Meta Profiles in Kontentino Using Safe Connect.
In the Kontentino is requiring access window, click Edit access, and make sure you have selected and granted all permissions to all listed Facebook pages
(Click Continue as [YourName])
Select the Facebook pages you’d like to manage in Kontentino
Click Add profile

⚠️ IMPORTANT: If you manage both Instagram and Facebook profiles in Kontentino, refresh both authorizations during this step.

4. Try connecting your Facebook profile again

Once all required conditions for connecting Facebook profiles to Kontentino are met (Step 1), and you reauthorized your Facebook connection (Steps 2 and 3), try connecting your Facebook profiles again in the calendar: