Have you suddenly lost your ability to schedule posts? You may need to reauthorize your connection between Kontentino and Facebook. ☝️
What is reauthorization? Simply put, reauthorization means refreshing the connection between Facebook and Kontentino. By refreshing it, you allow in your Facebook account a third-party app like Kontentino to access your data and publish on behalf of a page.
Why is reauthorization needed? You may be asked to reauthorize your connection when:
Your Facebook access token expires. (This is required by Facebook every 90 days due to the security measurements for third-party apps.)
Facebook made a change in their API.
You manage and want to add a new Facebook page to Kontentino that wasn't connected to Kontentino before, so access to such a new page needs to be remembered.
Before starting the reauthorization process, ensure you have a sufficient role assigned to the page. To check this, switch to the profile of the page –> go to Settings –> Page setup –> Page access:
Alternatively, you can have a Full access role in the Meta Business Suite/Manager.
If you have the role and permissions to manage the page, you can reauthorize the connection by following these steps:
1. Remove the Kontentino integration from Facebook Business Integrations
Go to this link: https://www.facebook.com/settings?tab=business_tools (if you use a New page experience, please switch from the page's profile to your personal Facebook profile first), or click on your profile picture > Settings > Security and login > Business integrations:
Go to Business integrations section > select Kontentino and click on Remove:
(IMPORTANT NOTE: this does not delete any of the posts you have scheduled on your Facebook pages – this only revokes the future usage of Kontentino.)
2. Authorize the connection in Kontentino
After this, please go to Calendar in Kontentino –> Profile selector –> and click on the +Add new button to log in to Facebook and permit access to Kontentino to the pages you manage. This way, you can connect multiple pages at once.
(NOTE: If you'd like to edit to which specific pages/profiles Kontentino should have access to, click on Edit access to adjust it.)
Amazing! ✨ Now your pages are connected, and you can keep scheduling your content for Facebook.
If you need any assistance, reach out to our live chat support. 💬
Related article: Adding your Facebook page to Kontentino