Have you suddenly lost your ability to schedule posts? You may need to reauthorize your connection between Kontentino and Facebook. βοΈ
What is reauthorization? Simply put, reauthorization means refreshing the connection between Facebook and Kontentino. By refreshing it, you allow in your Facebook account a third-party app like Kontentino to access your data and publish on behalf of a page.
Why is reauthorization needed? You may be asked to reauthorize your connection when:
Your Facebook access token expires. (This is required by Facebook every 90 days due to the security measurements for third-party apps.)
Facebook made a change in their API.
You manage and want to add a new Facebook page to Kontentino that wasn't connected to Kontentino before, so access to such a new page needs to be remembered.
Before starting the reauthorization process, ensure you have a sufficient role assigned to the page. To check this, switch to the profile of the page β> go to Settings β> Page setup β> Page access:
Alternatively, you can have a Full access role in the Meta Business Suite/Manager.
If you have the role and permissions to manage the page, you can reauthorize the connection by following these steps:
1. Remove the Kontentino integration from Facebook Business Integrations
Go to this link: https://www.facebook.com/settings?tab=business_tools (if you use a New page experience, please switch from the page's profile to your personal Facebook profile first), or click on your profile picture > Settings > Security and login > Business integrations:
Go to Business integrations section > select Kontentino and click on Remove:
(IMPORTANT NOTE: this does not delete any of the posts you have scheduled on your Facebook pages β this only revokes the future usage of Kontentino.)
2. Authorize the connection in Kontentino
After this, please go to Kontentino > My Profile > Authorization > click on Reconnect and select all the Facebook pages you'd like to manage in Kontentino.
Amazing! β¨ Now your pages are connected, and you can keep scheduling your content for Facebook.
If you need any assistance, reach out to our live chat support. π¬
Related article: Adding your Facebook page to Kontentino