Have you suddenly lost your ability to schedule posts? You may need to reauthorize your connection between Kontentino and Facebook. ☝️
What is reauthorization? Simply put, reauthorization means refreshing the connection between Facebook and Kontentino. By refreshing it, you allow in your Facebook account a third-party app like Kontentino to access your data and publish on behalf of a page.
Why is reauthorization needed? You may be asked to reauthorize your connection when:
Your Facebook access token expires. (This is required by Facebook every 90 days due to the security measurements for third-party apps.)
Meta made a change in their API.
You manage and want to add a new Facebook page to Kontentino that wasn't connected to Kontentino before, so access to such a new page needs to be remembered.
Before starting the reauthorization process, ensure you have a sufficient role assigned to the page. To check this, switch to the business page → go to Settings → Page setup → Page access (make sure you're listed under People with Facebook access):
Alternatively, you can have a Full access role in the Meta Business Suite/Manager.
If you have the role and permissions to manage the page, you can reauthorize the connection by following these 2 steps:
1. Remove the Kontentino integration from Facebook Business Integrations
Go to this link: https://www.facebook.com/settings?tab=business_tools (if you use a New page experience, please switch from the page's profile to your personal Facebook profile first), or click on your profile picture → Settings → Security and login → Business integrations:
Go to Business integrations section → select Kontentino and click on Remove:
(IMPORTANT NOTE: this does not delete any of the posts you have scheduled on your Facebook pages – this only revokes the future usage of Kontentino.)
2. Authorize the connection in Kontentino
Once the integration is removed:
Go to Kontentino → My Profile → Authorization → click on Reconnect
Log in to your personal Facebook account
In the Kontentino is requiring access window, click Edit access, and make sure you have selected and granted all permissions to all profiles (both Facebook and Instagram) → hit Continue as [YourName]
Select the business pages you want to connect and finish by clicking Add profile
❗️If you're managing any Instagram pages in Kontentino, make sure to reconnect Instagram too (in the same way as you just did with Facebook)
Amazing! ✨ Now your pages are connected, and you can keep scheduling your content for Facebook.
If you need any assistance, reach out to our live chat support. 💬
Related article: Adding your Facebook page to Kontentino