If you see this error message in Kontentino, it means that while trying to sync your data with Instagram, the Instagram page was not found, or it's not linked to your account.
In other words, you need to check if the Instagram page hasn't been deleted/blocked, or if you have sufficient permissions to connect your Instagram to Kontentino.
By following these few steps, you should be able to resolve the problem in no time:
1. Check if your Instagram page is not deactivated, deleted, or blocked
Look for an in-app message: When attempting to log in, Instagram usually displays a pop-up informing you that the account has been disabled for violating Community Standards.
Check your inbox: Instagram sends an email to the address linked to your account with details about the deactivation and instructions on how to submit an appeal.
Review any temporary blocks: If your account is only temporarily restricted, Instagram will show a notification when you try to perform an action. This message may include a “Tell us” button you can use to request a review.
2. Make sure your Instagram account type is set to Business (not Personal or Creator)
Kontentino can only auto-publish to Instagram Business profiles. Personal and Creator accounts cannot auto-publish.
To check or switch:
Open your Instagram app.
Tap the three lines in the top right (Settings and activity).
Scroll to the For professionals section → Account type and tools.
If you see the option to Switch to professional account, your account is currently Personal. Tap it to switch to a Business account.
Tap Next, choose the category that best fits your profile, and finish the setup by selecting Switch to professional account.
✅ If, under For professionals, you see items like Insights, Ads payment, etc., then your profile is already set as a Business account
3. Check and fix the Facebook Page ↔ Instagram connection
Instagram Business accounts must be linked to a Facebook Page, or they will not appear in Kontentino.
For the New Pages Experience (most pages today):
Switch to the Page’s profile
Go to Settings & Privacy → Settings → Linked accounts → Instagram and make sure the Instagram page is connected.
If you see “Review Connection”
The Admin (creator of the Instagram account) must open Instagram on a mobile device to confirm:
Instagram app → Edit profile → Public business information → Page → Connect or Create → Connect a Facebook page
If the connection exists, but issues persist
Disconnect the Instagram account from the Page → reconnect it again. You might be asked to review the connection after that. (This often forces Meta to refresh internal permissions.)
Checking the Instagram connection in the Classic page:
If your Facebook page is still in the "Classic" mode, to check the Instagram connection, go to your Facebook page → Page settings → Instagram:
4. Remove the old Kontentino integration from Facebook
Switch to your personal Facebook profile (not the Page)
Open: https://www.facebook.com/settings?tab=business_tools
or
Profile picture → Settings & Privacy → Settings → Your activity and permissions → Business integrationsFind Kontentino
Click Remove
⚠️ Removing the integration does not delete scheduled or published posts. It only resets permissions so you can reconnect cleanly.
5. Reconnect Instagram & Facebook in Kontentino
After removing the Kontentino integration from Facebook, refresh your connection directly in Kontentino:
Go to Kontentino → My Profile → Authorization
Click Reconnect next to Instagram (/Facebook)
In the Kontentino is requiring access window, click Edit access, and make sure you have selected and granted all permissions to all listed profiles (both Facebook and Instagram)
Click Continue as [YourName]
Select the Instagram pages you’d like to manage in Kontentino
Click Add profile
⚠️ IMPORTANT: If you manage both Instagram and Facebook profiles in Kontentino, refresh both connections during this step.
Now you're all set! Go ahead and connect your Instagram profile and/or schedule your posts.
If you tried all of the actions above and the problem still persists, please contact our Customer Support team via the live chat. 💬