If you see this error message in Kontentino, it means that while trying to sync your data with Instagram, the Instagram page was not found, or it's not linked to your account.
In other words, you need to check if the Instagram page hasn't been deleted/blocked or if you have sufficient permissions.
By following these few steps, you should be able to resolve the problem in no time.
1. Check if your Instagram page is not deactivated/deleted, or blocked.
1. Make sure your Instagram account type is set to Business (not Personal or Creator).
Go to your native Instagram app > Settings > Account > Switch account type and select Switch to Business Account.
(If you see only personal and creator options, it means the Instagram account is correctly set as Business.)
2. Go to Facebook Page settings and check the Instagram account connection.
Classic page: Go to your Facebook page > Page settings > Instagram:
New page experience: Switch to your page's profile > go to Settings & Privacy > Linked accounts > Instagram:
There might be a small blue window saying Review Connection – in that case, the Admin (the person who created the Instagram account) needs to go to the Instagram app on a mobile device to review the connection.
If the Review connection window is not there, we recommend disconnecting Instagram from the Facebook page and then connecting it again. You might be asked to review the connection after that.
3. Review the connection of the Instagram account to a Facebook page
To review the connection, please open your Instagram profile on your mobile device > tap on Edit profile > scroll to Public business information > open Page > connect a Facebook page:
4. Reauthorize the connection between Kontentino and Facebook
Go to this link: https://www.facebook.com/settings?tab=business_tools (if you use a New page experience, please switch from the page's profile to your personal Facebook profile first), or click on your profile > Settings > Security and login > Business integrations:
Select Kontentino and click on Remove:
(IMPORTANT NOTE: this does not delete any of the posts you have scheduled on your Facebook pages – it only revokes the future usage of Kontentino.)
After this, please go to Kontentino > My Profile > Social Login > and click on "Authorize with one click," and select all the profiles you'd like to manage in Kontentino.
Once the permissions are turned on, please go to Settings > Profiles > Edit profile > remove associated IG Business profile > then click on Continue with Facebook and select the associated profile again:
If you tried all of the actions above and the problem still persists, please contact our Customer Support. 💬