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What is ThuraAI?

AI -First, Practice Front Desk

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Written by Bob
Updated this week

What is ThuraAI?

Thura-AI is a customer service platform that utilizes artificial intelligence to streamline patient support processes. With the integration of Intercom, we are able to provide a more personalized and efficient experience for both patients and healthcare providers.

How Does Thura-AI with Intercom Provide Personalized and Automated Support?

With the integration of Intercom, Thura-AI is able to provide a more personalized and efficient support experience for patients. Here's how:

  • ThuraAI handles the upfront heavy lifting: collecting inputs, validating formats, and routing securely

  • For high-stakes decisions—like matching a patient with a provide or interpreting ID documents—humans still play a critical role

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