What is ThuraAI?
Thura-AI is a customer service platform that utilizes artificial intelligence to streamline patient support processes. With the integration of Intercom, we are able to provide a more personalized and efficient experience for both patients and healthcare providers.
How Does Thura-AI with Intercom Provide Personalized and Automated Support?
With the integration of Intercom, Thura-AI is able to provide a more personalized and efficient support experience for patients. Here's how:
ThuraAI handles the upfront heavy lifting: collecting inputs, validating formats, and routing securely
For high-stakes decisions—like matching a patient with a provide or interpreting ID documents—humans still play a critical role