We're here to help you build brilliant relationships with families. Great childcare is built on trust and reliability, and families are counting on you to care for what matters most to them - their children. That's why we need all of our nannies to meet clear expectations.
What we expect from you
Throughout your time with Koru Kids, from application to working with families, we expect you to:
Be responsive
Respond promptly, promptly communicate changes, and keep your profile current
Be reliable
Attend all booked interviews and shifts on time, give plenty of notice if anything changes, and only cancel as a last resort.
Be professional
Be respectful when speaking to potential families, follow family routines, and handle any concerns honestly and calmly
Provide quality childcare
Keep children safe and engaged with age-appropriate activities, and avoid personal phone use during shifts
Work with us
Complete all required tasks and keep your checks and training up to date
How our strike system works
If these standards aren't met, we use a strike system to maintain quality across our platform.
If you receive 2 strikes, your account will be permanently suspended.
Some behaviours result in 2 strikes at once
Strike 1
We'll temporarily pause your profile until you’ve completed a 5-minute Professional Standards Quiz (which will be sent to you by email). Once complete, we'll reactivate your profile within 24 hours (Monday to Friday).
Strike 2
We'll permanently remove your profile from Koru Kids with immediate effect and email you to let you know. You'll no longer be visible to families, and any upcoming interviews or trials will be cancelled.
Please note: The table below covers the most common situations; however, there may be situations where exceptions apply.
Strike system breakdown
Behaviour | Description | Strikes |
Late cancellation | Cancelling a trial, shift or interview with less than 24 hours' notice | ✖️ |
Missed interview | Not attending a scheduled interview | ✖️ |
Late arrival | You are late for your interview, trial or shift | ✖️ |
Poor feedback | Receiving negative feedback from families | ✖️ |
Lack of experience | Not demonstrating the childcare skills and experience you said you had during your application | ✖️ |
Not completing training and DBS promptly | Failure to complete your DBS check or training promptly | ✖️ |
Failure to complete training and DBS | Failure to complete your DBS check or required training within 4 weeks | ✖️✖️ |
Unresponsiveness | Not responding to the family you've agreed to work for, interview with, and/or important messages from Koru Kids | ✖️✖️ |
Intentional off-platform activity | Suggesting cash-in-hand work or working via another platform to bypass Koru Kids | ✖️✖️ |
No notice given | Failing to complete your agreed notice period with a family | ✖️✖️ |
Rudeness | Being verbally abusive or very unkind to families or Koru Kids staff | ✖️✖️
|
Safety concerns | Any behaviour that puts children's safety at risk | ✖️✖️ |
Misrepresenting your experience | Giving misleading information as part of your application | ✖️✖️ |
We're here to help
Our support team is here throughout your journey. Get in touch at care@korukids.co.uk or via live chat.