This help centre article has been written for the Koru Kids nanny service
At Koru Kids, our core aim is to create happy and lasting childcare arrangements for our families. We’re committed to making the employment of a Koru Kids nanny as simple and stress-free as possible, offering a wide range of support at every stage of your journey.
Setting You Up for Success
Once you’ve agreed to work with a nanny, we’ll take care of the setup and ongoing admin so you can focus on building a great relationship with your new nanny:
Employment Contract: We’ll create a tailored contract for you and your nanny to sign, ensuring everything is legally compliant.
DBS and Additional Training: We arrange an enhanced DBS check for your nanny and provide paediatric first aid and safeguarding training to ensure they’re fully prepared for their role.
Payroll Management: We handle your nanny’s payroll, including paying their monthly wages and managing tax, National Insurance, and pension obligations.
Ongoing Support from Our Teams
Our dedicated teams are here to support you and your nanny throughout your relationship:
Childcare Quality Team: Our experts are on hand to offer guidance on settling in, building a strong relationship with your nanny, and tackling any challenges that arise.
Customer Support Team: Whether you have questions about admin, payments, or anything else, our friendly support team is just a call or email away.
We're just a call or a message away: If you encounter any concerns, let us know as soon as possible. We’re here to help facilitating feedback between you and your nanny to nip problems in the bud and strengthen the relationship.
Support When Things Change
We understand that circumstances can change. If your arrangement with your nanny comes to an end, or if it’s not working out, we’re here to help:
Wrapping Up: We’ll take care of all the necessary admin to conclude your nanny’s employment, making the process as smooth as possible.
Finding a New Nanny: If you need to find a new nanny, we’ll work with you to identify a great new fit for your family quickly and efficiently.
A Partnership Built on Support
At Koru Kids, we do everything we can to support our families and nannies, ensuring safe, reliable, and high-quality childcare arrangements. The key to this partnership is communication—if you encounter any issues or need assistance, please don’t hesitate to reach out. We’re always here to help.