This help centre article has been written for the Koru Kids nanny service
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At Koru Kids, we’re here to help you build a strong, positive relationship with your nanny. Whether things are going brilliantly or you’re facing a few bumps along the way, our team and tools are designed to support you every step of the journey.
Ongoing support from our team
From the moment your nanny starts, we’re on hand to offer guidance, advice and practical support. Our Customer Support team includes experienced parents, former nannies, childminders, and teachers—so you’ll always speak to someone who truly understands.
If you ever need to talk something through, you're very welcome to:
Email us at care@korukids.co.uk
Or click the live chat button on our website to message us directly.
Using the Feedback Tool
We know that giving feedback isn’t always easy—especially when you’re busy juggling work, home and everything in between. That’s why we’ve created our Feedback Tool, developed through in-depth research with real Koru Kids families and nannies.
The tool helps you:
Reflect on how things are going
Celebrate what your nanny is doing well
Resolve small issues before they grow
You can even choose whether we share your feedback with your nanny directly. And if there are areas where they could improve, we can offer bespoke additional training to help them grow.
Extra resources for nannies
We also provide your nanny with access to our growing library of video and written content, covering everything from:
Fun ways to get kids involved in cooking
Ideas for engaging play
Tips for effective daily handovers
These resources are designed to help your nanny feel confident and supported in their role—and help your family thrive.