This help centre article has been written for the Koru Kids' nanny service

In response to Covid-19, we're now supporting nannies to provide vital childcare via video calling software during lockdown.

We know many of our families' normal working arrangements have been heavily disrupted, or even stopped altogether, by coronavirus. So we’re delighted to launch support for virtual nannying to keep providing your family with childcare at this time.

How does it work? 

You can arrange to chat over a video service of your choice and we’ll help your nanny with a range of age appropriate activities that we’ve tried and tested with families remotely. Your nanny will submit their shifts for your approval as usual and you will be able to see which shifts were virtual shifts. 

We recommend using an iPad or computer with Zoom where you can set up a regular meeting link for ease of use and your nanny can take advantage of remote screen and audio sharing to your children.

Why are we launching virtual nannying?

Many of our families reported they had already begun virtual nannying and we've witnessed great results during a supervised trial with nannies service under supervision of our team to work out what formats work best and what activities and support we can give to your nanny. 

Families and nannies reported great results, nannies were overwhelmingly able to engage the kids for the full length of the session with parents able to get on with their work, chores or take a much needed break. Both the kids and their nannies were really pleased to see each other again and we believe that these relationships are more important than ever in supporting them emotionally during this time.

How to get the most out of virtual nannying

  1. Agree with your nanny what you'd like the sessions to achieve; our nannies have been supporting everything from phonics to fun craft activities.

  2. Choose a time and video conferencing medium. We recommend regular call times after mealtimes.

  3. Gather any of the materials the nanny asks you for in advance of the call.

  4. Be ready to spend a few minutes the first time to set up.

  5. Hand over authority to your nanny once the call is started and set the expectation for your child that you won't be back until the end of the call.

  6. At the end of the call give your child the opportunity to show off what they've done with your nanny, give your nanny feedback and book in your next call.


"I really didn't think this would work but it does! I feel so much more positive about our relationship now and it was really nice to see the kids again."

– Igeen, virtual nanny to siblings ages 4 and 7

"My lovely nanny can't come to our covid infested house right now but I've said we'd pay her anyway - I was therefore super keen to enlist her to do this. I felt like for at least a couple of hours my son was doing some learning."

– Jenna, a mum in South London

"Genuinely gave my daughter social and intellectual stimulation while giving us peace. Was highly effective as a parent. Her favourite thing was making the tiger, she said the only thing she'd change would be to go to their house."

– Mark, a Dad in Bristol

"It’s just so nice to see him and to help out the family. It’s also great to have something to do and to feel like I’m still contributing to them since they’re a really nice family and are still paying me for my regular hours." 

– Ruth, virtual nanny to a boy aged 8

"She really has been brilliantly inventive in occupying the kids. Yesterday she did a session on biology where they had to draw a human body and then label as many of the internal organs and bones as they could, then played a game in which they wrote a 'why' question on a piece of paper, folded and passed it and then wrote a 'because' answer, with some amusing results."

– Serena, a mum in Hampstead

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