This help centre article has been written for Koru Kids' Home Nursery service

Quick links:


Government guidelines are reviewed often. This article is up to date as of 18 March 2022. Even though we will try to keep this page up to date, please visit for live information.

Children’s play

  • Young children are allowed to play and interact normally with each other without restrictions on their behaviour.

Face coverings

  • The following people do not need to wear face coverings in a home nursery:

    • Any of the children in attendance

    • Early Educator

    • Early Educator’s assistant

    • Family members of the Early Educator living at the property

  • We recommend that the following people do need to wear face coverings in a home nursery:

    • Any visitors

    • Any parents staying longer than just drop-off or pick-up

    • Any Koru Kids staff members

Cleaning & hand washing

  • Early Educators as a matter of course regularly clean and disinfect surfaces, objects and toys, and especially objects after they have been mouthed by babies.

  • Early Educators will wash their hands at regular intervals throughout the day for at least 20 seconds.

  • Early Educators will support younger children to wash their hands at regular intervals throughout the day and encourage children to become gradually more independent with this when old enough to wash their own hands.


  • Early Educators will ensure that inside areas are kept well ventilated as far as possible.

  • Our emphasis on outdoor learning every day means that your child will be getting lots of regular fresh air when out and about.

Close contact process

  • Public health advice for people with COVID-19 and their contacts changed from 24 February 2022. Contacts are no longer required to self-isolate or advised to take daily tests, and contact tracing has ended.

Suspected or confirmed case process - child

  • The official guidance for people who have COVID-19 symptoms has changed as well, and you should follow guidance on people with COVID-19 and their contacts. You should follow public health advice on when to self-isolate and what to do.

  • If your child experiences COVID-19 symptoms (a high temperature of 37.8C or greater; a new, continuous cough; and/or a loss or change to their sense of smell or taste), then they should not attend the home nursery until they do not have a high temperature, and they are well enough to attend.

  • Children with a positive COVID-19 test (lateral flow or a PCT test) result should try to stay at home and avoid contact with other people for 3 days, which is when they are most infectious.

  • If you insist on your child attending when they have symptoms, the Early Educator can take the decision to refuse your child if, in your reasonable judgement, it is necessary to protect other children and staff from possible infection with COVID-19. The Early Educator's decision would be carefully considered in light of all the circumstances and current public health advice.

  • The Early Educator is no longer required by law to inform parents if another child at the home nursery (or their family) tests positive for COVID-19 but we suggest that they do.

  • If a child develops symptoms while in attendance at the home nursery, the Early Educator will need to contact a parent or emergency contact to arrange immediate collection. While awaiting collection, they are encouraged to move the child (if possible) to either a ventilated room where they can be isolated behind a closed door with appropriate adult supervision or an area that is at least 2 metres away from other people.

  • If a distance of 2 metres is not possible (for a very young child or a child with complex needs), any adults caring for a child should wear PPE while they await collection.

  • As per our Child Illness policy, fees are still payable in the event that a child is kept at home due to illness, including suspected cases of COVID-19 (until a negative PCR test result is confirmed).

Suspected or confirmed case process - Early Educator

  • If an Early Educator experiences any of the three symptoms of COVID-19 (a high temperature; a new, continuous cough; a loss or change to their sense of smell or taste), they will need to close their home nursery until you are well.

  • If an Early Educator receives a positive rapid lateral flow test result, even if asymptomatic, they will need to close their home nursery and self-isolate whilst they await a PCR test result (the PCR test must be taken within 2 days of the positive lateral flow test).

  • Following a positive PCR test result, the home nursery will need to stay closed. This is usually a period of 10 days, counting from the day after symptoms started. The Early Educator may choose to take an LFD test from 5 days after their symptoms started (or the day their test was taken if they did not have symptoms) followed by another LFD test the next day. If both these test results are negative, they can reopen the setting.

Suspected or confirmed case process - a person living in the Early Educator's home

  • If a person living in the Early Educator's home experiences any symptoms of COVID-19 or is positive for COVID-19, they will no longer need to close their home nursery.

  • The Early Educator is encouraged to notify parents and carers of the children attending the setting, and any assistants, about the person who has tested positive or has COVID-19 symptoms, as soon as reasonably possible and maintain open communication with them throughout.

  • The person who has tested positive or has COVID-19 symptoms should avoid contact with the children being cared for in the setting.

  • Where possible, they should use a separate toilet and handwashing facilities. If this is not possible, the Early Educator will maintain extra cleaning and hygiene routines, particularly after the person has used the facilities.

  • The Early Educator will consider the need to reduce the spread of COVID-19 with mitigations such as ventilation and extra cleaning and hygiene routines. They should be applied where practical and safe to do so.

  • The Early Educator will comply with health and safety law by reviewing their risk assessment. The risk assessment must demonstrate that the provision of childcare in their setting is safe and how they will put into place any additional but proportionate measures.

  • The Early Educator can also consider using alternative places to childmind such as other childminders’ houses, where possible.

Fee payment during closures

  • In the event that a home nursery is closed due to an Early Educator and/or a member of their family self-isolating after testing positive for, or showing symptoms of, Covid-19, parents should not be charged given that services cannot be provided.

  • In these circumstances, parents will need to make alternative arrangements or contact Koru Kids to arrange an emergency nanny to provide childcare at home (subject to availability).

  • If a parent decides to keep their child at home while the home nursery remains open, they will be charged their usual fee.

Useful links

Did this answer your question?