This help centre article has been written for Koru Kids' Home Nursery service

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Once you start using a home nursery, Koru Kids will send you an invoice by email at the end of every month for the upcoming month.

We invoice in advance for all of our home nurseries - this means that you pay up-front for the month ahead. Your invoice will be based on the hours agreed in your contract, plus a holiday allowance, and any overtime you’ve incurred in the previous month. Your invoice will be payable shortly after we issue it.

Your invoice will also be adjusted for any government schemes such as Funded Hours or Childcare Vouchers that may apply to you.

We take payments in advance to ensure that we have the money to pay your Early Educator by the end of the month.

Please note, if you employ a Koru Kids nanny you can find out about how payments work here.

If you make use of Childcare Vouchers, you’ll receive a refund from us for that part of your home nursery invoice once we receive and are able to validate your voucher with the provider of the scheme.

You can make payment by direct debit and then claim the funds back from Universal Credit. We can provide you with a headed letter that provides a breakdown of your monthly invoice which you can use when making your claim. Each Local Authority process Universal Credit slightly differently so it may be worth speaking with them directly to ensure that their process aligns with Koru Kids invoicing process.

If you meet the criteria for Tax-Free Childcare, you will need to pay the balance of your home nursery invoice (after any Funded Hours discounts) through the Tax-Free Childcare portal to get the government top-up.

You need to allow at least an additional 3 working days for the payment to reach us on time if you pay through the Tax-Free Childcare portal.

As your invoice may vary some months (due to the number of weeks in a month, or any overtime) it is not possible to set up automatic payments from your Tax-Free Childcare portal.

If you don’t meet the criteria for Tax-Free Childcare, we’ll take your home nursery invoice amount using the Direct Debit authorisation you set up when you signed your contract. All payments via Direct Debit will be covered under the Direct Debit Guarantee.

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