This help centre article has been written for Koru Kids' Home Nursery service


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Managing emotions

  • At Koru Kids, we put the emotional wellbeing of children first and foremost, so settling-in is approached in a sensitive way.

  • Children’s emotions are big and real, and it's the Early Educator’s job to ensure transitioning into their home nursery is a positive experience.

  • Your Early Educator will tune into the emotions of the children - listening to them, responding to them, and comforting them whenever necessary. This will help your child build confidence and comfort in this new environment.

Agreeing on a settling-in timeline

  • A few weeks before your child is due to start at their home nursery, your Early Educator will be in touch to arrange a meeting to discuss the settling-in period.

    • First and foremost, they’ll want to know as much as they can about your child - this isn’t them being nosy, but rather trying to understand what really makes your child tick and how to make them as comfortable and happy as possible throughout this transition.

    • This is an opportunity to share any concerns you may have and agree on a settling-in approach and timeline with your Early Educator that best suits you and your child.

    • We don’t take a ‘one size fits all' approach, but rather will work with you to find a solution that suits you and your child. If they are most timid we can take things slower and you can accompany them for more sessions to make the transition very gentle. If they are confident and you are happy to move quicker, we can accommodate that too.

    • Every settling-in plan is different and may involve a combination of outdoor meetings, accompanied home visits and unaccompanied home visits. The plan can always be adapted and changed depending on how your child is coping with the change.

How many settling-in sessions should I do?

  • Whether you’re happy to start with your full contracted hours, or you’re considering starting small and working your way up, your Early Educator will work with you to design a settling-in plan that works for you.

  • During the first 30 days of your contract (inclusive of your start date), you’re free to plan as many (or as few) sessions with your Early Educator as you need and as their availability allows.

    • This means you’ve got 4 weeks to slowly work up to your final ‘contracted hours’.

    • Your first invoice will reflect the number of hours that are mentioned on your contract. Any hours you don’t use during this month will be added as credit to your following invoice. (Please see some billing examples below)

  • This flexibility allows you to contract the hours you need while giving you and your child time to adapt to the new routines.

  • In turn, a clear goal and timeline allow the Early Educators to plan ahead and work on a personalised settling-in plan.

Feeling at home

Your Early Educator will do everything they can to make your child feel at home from the moment they walk in the front door.

However, we also suggest they bring the following with them to make it an even smoother transition:

  • One of their own sleeping bags from home.

  • A familiar soft toy from home (to introduce to the family of soft toys in the setting).

  • Any comforters.

Notice period during the settling-in period

  • If you wish to remove your child from your chosen home nursery during the settling in period, there is a 1 month notice period.

  • After the settling in period has ended and your child has officially started at your chosen home nursery, there is an 8 week notice period if you wish to remove your child from the setting or change your regular hours/days.

  • Your Early Educator also needs to give a 1 month notice period during the settling-in period if they wish to terminate the contract.

  • If your Early Educator terminates the contract within the settling-in period, then you will be refunded your £150 deposit.

Billing during the settling-in period

  • If you accompany your child during settling-in sessions, the Early Educator won’t charge for this time.

  • For the settling-in sessions that are unaccompanied, these will be added to your next invoice at the Early Educator’s standard hourly rate.

Here are two billing examples of what you can expect:

Example 1:

You have a contract with your Early Educator for 50 hours per week. You have both agreed to a settling-in period of two weeks, during which you use 20 hours per week.

You start the second week of February, so your first invoice includes two weeks of settling-in period and one week of regular contracted hours.

Your first invoice, February:

  • You’re billed for 50 hours per week x 3 weeks = 150 hours paid.

  • Your Early Educator lets us know that you have only used 20 hours x 2 weeks = 40 hours of credit.

Your second invoice, March:

  • You’re billed for 50 hours per week x 4 weeks = 200 hours billed

  • Minus credited hours carried over from February, 200 - 40 = 160 hours paid

  • Moving forward there are no more settling in credited hours, you will pay the standard 200 hours.

Example 2:

You have a contract with your Early Educator for 30 hours per week. You have both agreed to a settling-in period of four weeks, during which you use 15 hours per week.

You start mid-March. Since invoices run by calendar month, your settling in period stretches over two invoices.

Your first invoice, March:

  • You’re billed 30 hours a week for the last two weeks of March = 60 hours paid.

  • Your Early Educator lets us know that you have actually only used 15 hours x 2 weeks = 30 hours of credit.

Your second invoice, April:

  • You’re billed 30 hours a week x 4 weeks = 120 hours billed

  • Minus the credit carried over from March, 120 - 30 = 90 hours paid

  • Your Early Educator lets us know that have used only 15 hours per week for the first two weeks of the month, as it was still within your settling in period = 30 hours of credit

Your third invoice, May:

  • You’re billed 30 hours a week x 4 weeks = 120 hours billed

  • Minus the credit carried over from April, 120 - 30 = 90 hours paid

  • Moving forward there are no more settling in credited hours, you will pay the standard 120 hours.


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