This help centre article was written for the Koru Kids' Home Nursery service

Paying for gold membership is very important as it allows you to message families. If you don't send messages, it's unlikely you'll find families to work with as it's a very busy marketplace and profiles can get buried.

Koru Kids is happy to reimburse you for your gold membership.

How to get reimbursed:

  • Upgrade to the £24.99 monthly membership (don’t go for the £14.99 two week trial!)

  • Upload a screenshot of your receipt (including the price you paid) to show you’ve upgraded your membership to the app (or email us if you don't have access).

  • We will reimburse you on the 25th* of each month 😊

  • If you fill your spaces and therefore decide to cancel your gold membership, please let us know.

  • If our policy on covering your gold membership ever changes, we’ll give you a heads up in advance.

  • If the 25th falls on a weekend, we aim to reimburse you before the 25th!

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