This help centre article was written for registered Early Educators running their home nursery with the Koru Kids' Home Nursery service


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Illness

  • When you are ill and know you cannot open, you need to notify parents as soon as you can so that they have as much time as possible to make alternative childcare arrangements.

  • If you are ill over a weekend and you think there is a chance you might not open on the Monday, don’t wait until Sunday evening to say anything. Let them know the situation and keep them updated. If you end up recovering and opening they will still appreciate that you kept them in the loop.

  • If you have contracted a contagious illness you should refer to the Public Health England guidelines on how long you should keep your setting closed so as to not pose a risk to the children in your care.

  • Fees are not charged to parents when you need to close your setting because you are ill. This is because they need to pay for replacement cover.

  • However, you can always choose to take paid holiday for days when you’re ill. This will mean you’re still paid for this time off, but of course it will reduce your annual allowance.

  • Please ensure you log your setting closure on the app so that we can make the correct adjustments to your remittance and the family invoices.

If your child or a family member is ill

  • If your own child or a family member contracts a contagious illness, they should be removed from your setting in the same way that one of the children you care for would be, in line with Public Health England guidelines.

  • You have two options of how to 'remove' them from your setting:

    • Segregate them in a different part of your house so that they don't come into contact with the other children

    • Or if that's not possible, have a friend or family member look after your child in their home, away from your setting.

  • If you're not able to effectively remove your contagiously ill child or family member from your setting, then you'll need to close your setting. In this case parents won't be charged fees whilst your setting is closed.

  • Please ensure you log your setting closure on the app so that we can make the correct adjustments to your remittance and the family invoices.

Long term illness

  • If due to a physical or mental health issue you need to take an extended period of time off work, you should aim to give families the clearest idea possible of how long your setting will be closed for.

  • In the same way as short term sick leave, parents will not be charged fees and you will not be paid when your setting is closed under these circumstances.

  • If your setting is closed for longer than one month due to long term illness, we will give the families the option to terminate their contract with immediate notice.

  • When you are able to return to work again, we may require another health assessment to be carried out to confirm your ability to safely care for children. Once we are satisfied this is the case, we’ll be able to promote you to families again.

  • Please ensure you log your setting closure on the app so that we can make the correct adjustments to your remittance and the family invoices.

Compassionate leave

If you need to close your setting for compassionate leave please log this in the app as a setting closure.

You will not be paid by parents if you close your setting

You should communicate clearly with parents about how long you intend to take as compassionate leave so that they are able to plan for childcare provision

Our Childcare Quality Coaches are available should you need any additional support.


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