Refunds are handled directly through the platform where the subscription was purchased:
Apple App Store
Google Play Store
Web (via Stripe)
Regardless of whether a customer is on a Monthly or Annual plan, they can cancel their membership and request a refund within 48-72 hours of subscribing. If the request falls within this timeframe, refunds are typically granted, but it’s important to note that approval is at the discretion of Apple, Google, and Stripe and not all refund requests will necessarily be accepted.
Requesting a refund via Stripe, the Google Play Store or the App Store must be carried out within 48-72 hours of subscribing. Although most refunds will be granted if they are within this timeframe, it's important to note that not all refund requests will be approved by Stripe, Apple & Google.
How to request a refund
Apple
Sign in to reportaproblem.apple.com.
Tap or click “I’d like to”, then select “Request a refund”
Choose the reason for your refund request, then select Next
Select the app, subscription, or item you’d like refunded, then choose Submit.
If you’ve been charged for a subscription you no longer want, you can also cancel the subscription to prevent future charges.
Google Play
Go to play.google.com.
In the top right, click your profile icon
Select Payments & subscriptions → Budget & order history
Find the order you’d like to refund
Select Request a refund or Report a problem
Choose the option that best describes your situation
Complete the form and mention that you’d like a refund
After submitting, you’ll see a message confirming your request, and you’ll also receive an email from Google with their refund decision.
Stripe (web)
Head to this site.
Select Look up my purchase
Enter the email address used to subscribe (this is usually the email linked to your Kotcha account)
Stripe will locate your purchase and send you a verification email
Verify your email and submit your reason for requesting a refund
Paddle will then review your request and confirm whether you’re eligible for a refund, along with the next steps.