Please Note: The user interface has been slightly updated, please see the change in field names below.

When making any updates to your profile, remember to click 'Save' on the top right!

Name

Your name as you'd like it to appear to your contacts.

Title

Your title as you'd like it to appear to your contacts.

Profile Image

The image you'd like displayed on your website.

Please Note: The exact recommended image dimensions are 512px x 512px (a square image.) If you upload a photo that is not 512 x 512 the system will automatically reduce the image.

Agent MLS ID

Add your Agent MLS ID in order to automatically sync your personal listings to your kvCORE website. Your Agent MLS ID can sometimes differ from the ID you use to sign in to your MLS. That's because kvCORE uses the specific Agent MLS IDs in the IDX feed to identify you. If you need assistance finding your Agent MLS ID please reach out to Support.

Please Note: New listings you add to the MLS are updated as fast as possible in kvCORE. Many MLS's will update within 30 minutes and the majority of MLS's will update every hour. If your listing has not been updated within 24 hours please reach out to Support at kvcore@insiderealestate.com.
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If you have multiple MLS IDs add them separated with a comma and no spaces.

Note: It's important to have your MLS ID in your user profile, as it is needed for a number of Marketplace addons (such as Smart Social Leads) to function correctly.

After your ID is added, your listings and the listings you are a Co-Agent on will be shown on your website within the 'My Listings' tab.

This menu is also where your manually added exclusive, coming soon, or sold listings will populate.

Please Note: If your listings are not showing on your kvCORE please make sure through your MLS that you have allowed the Listing(s) to be shared to the IDX, other methods would be to verify the Listing has been Shared to the Internet or the listing is Active.

Agent NRDSID

Your NRDS ID is required for some SSO and API connections with kvCORE. If you use an SSO that requires an NRDS ID insert it into this field.
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Current requirements:

Click Here if you need to find your NRDS ID.

Ext. Vendor ID

If you need an external vendor ID it will be given to you by your brokerage. If you're you're unsure if you need an external vendor ID please reach out to your Broker for assistance.

Cell Phone

Your cell number. This is the number that will be connected to your Smart Number. To learn more about your Smart Number, click here. This number will not be visible to your contacts if the 'Show on Site' is not checked.

Work Phone

Your work number. This number will not be visible to your contacts if the 'Show on Site' is not checked.

Direct Line

Your direct line. This number will not be visible to your contacts if the 'Show on Site' is not checked.

Phone 'Show on Site' Checkbox

When checked, this replaces the shared Smart Number on your website with the selected number. Please Note: Only one number can be checked at a time.

Account Email Address

The email used to log into kvCORE.

Please Note: If you change this email in your profile it will change the email you need to use to log in.

Keep in mind that some accounts may not be able to change the 'email' setting unless they are an Administrator. If you would like to change your email in this case, reach out to your Admin for assistance.

Verified Relay Email Address

If you are using a generic email address for your kvCORE or btPRO account, Inside Real Estate will automatically assign a verified relay email address to you. To ensure optimal email deliverability, all of your campaigns and listing emails sent from kvCORE will show as being “From” yourname@realestatealerts.com.

Your new verified relay email will be: agentname@realestatealerts.com.

This can be found in the Contact Info section of your Agent profile, directly under your kvCORE email address. The new field will be titled Verified Relay Email:

Please Note: Only users leveraging a generic email address will be assigned a Verified Email Relay

If you’d like to change the name of your verified relay email address, you can simply replace it with a different prefix. This change can be made in your profile at any time.

Note: All verified relay email addresses must be unique. If you choose a prefix that is already in use, you will be notified to choose a different one.

Vanity Email Address

This is the email address that kvCORE sends emails from, if a Verified Relay Email address is not being used.

Please Note: Only a verified email domain will be accepted in accordance with anti-spam legislation and deliverability standards.

Email domains like Gmail, Outlook, Yahoo, and Hotmail should not be used in this field. For a full list of domains which cannot be used in this field, click here.

Use "Vanity Email Address" For Email Replies

If this box is checked, you will receive system-generated email replies to your Vanity Email Address. If this box is unchecked, you will receive email replies to your Account Email Address by default.

Website

Your actual website that is created when you're added to the kvCORE system will auto-populate here. It does not auto-update if you purchase a Vanity Domain or change the subdomain - it will need to be manually updated.

Admins Please Note: Both this website and the system (kvCORE) website will be shown on the 'Agents' tab.

Personal Website

This is ONLY if you are using the Foundation template.

Please Note: Foundation is InsideRE's legacy template - there is no plan for updates (i.e. ADA Compliance).

Lender

You can select your preferred Lender from this section.

Lender 'Show on Agent Subdomain' Checkbox

With a preferred Lender chosen in your profile you can trigger the 'Finance' page to show on your site by checking the 'Show on Agent Subdomain' box.

To learn more about the Finance page, click here.

Designations

You can use the Designations section to add any credentials you wish to display on the 'Agent Profile' tab on your website or on your Office/Team/Company Agent Roster.

Social Media Links

You can add a link to your Facebook, Twitter, YouTube, Pinterest, and Instagram here. These will be displayed on your website for your contacts to click and find your social media pages.

The kvCORE system will only accept personal Facebook page links. However, there is a way to "trick" the system in order for it to allow Facebook business pages.

Copy your business page profile ID and paste it after https://www.facebook.com.

Example: A standard Facebook business page link will look similar to the following:

This is how it should look after pasting in your profile ID:

License #

Here you can add your license number. This will be displayed on the 'Agent Profile' page of your website.

Position

Add your position which will be visible on the 'Agent Profile' page on your website and Agent Roster. Ex: Licensed Realtor, Broker, or Mortgage Advisor

Spoken Languages

Your spoken languages can be added here for your contacts and those viewing your Office/Team/Company Agent Roster page.

Your position, languages spoken, and designations can be used by potential clients to search on Office and Company websites! By filling in as much information about yourself as possible, people can find you by your specializations easily from the sites you're included on, using the 'Agent Roster'.

About Me

The section beneath your basic profile info is "About Me." This is the spot for your bio and it shows on the 'Agent Profile' page on your website. You can enter any plain text that you want, or you can use HTML.

Signature

Here you can set your personalized signature which can be automatically added to all emails you send from kvCORE.

Please Note: Text signature, unlike, email signature, will whoever is logged into kvCORE
and is texting that lead (e.g. an Admin). Email signature will always show the Assigned Agent.

Include Signature On All Outgoing Email Toggle

You should toggle this on so that all emails sent from kvCORE automatically include your signature. This includes Smart Campaign emails, Search Alert notifications, Seller Reports, and every other type of email.

Entity to show in text/SMS signature

All outgoing text/SMS messages in kvCORE include an automated signature. By default, your signature includes the name of your company. This setting allows you to show the name of one of your Offices or Teams instead.

To learn more about text deliverability, click here.

Once you've gotten your basic profile setup, you can access more advanced settings by clicking on the 'Settings' button in your profile. These options allow you to set Lead Routing and Daily Call rules specific to you.

Here, you can enable Lead Privacy, set yourself to 'away' in Vacation mode, adjust your Daily Call Creation settings, and mark 'off' days for specific Holidays.

Lead Privacy

If your Company or Team has enabled lead privacy you can use this toggle to hide your contacts from Admins.

To learn more about lead privacy, click here.

Lead Routing

Set your vacation days to stop leads from being routed to you while you're out of the office, or remove yourself from lead rotation.

Please Note: Agents who are set Out of Rotation will still receive Agent-owned leads (e.g. those generated from an Agent-created Landing or Squeeze, etc).

To learn more about lead rotation, click here.

Daily Call Creation

Daily 'calls to make' are displayed on your dashboard and in your mobile app dialer. These calls are triggered by events that are set in Smart Campaigns, or from events that your contacts will trigger as they use your website (like if they saved a listing).

Locale

Select either the USA or Canada based on your locale.

Holidays

To make it easier to mark yourself 'Away' for holidays instead of using the Vacation toggle, select the Holidays on which you would not like to receive leads from your Company or Team.

Each day, you will receive an email from kvCORE summarizing your task items and calls. Daily 'calls to make' are also displayed on your dashboard and in your mobile app dialer! These calls are triggered by events that are set in Smart Campaigns, or from events that your contacts will trigger as they use your website (like if they saved a listing!).

For more information on the mobile app, click here.

To set up your daily call parameters, access your agent profile settings from the dropdown menu. Then click 'Settings'.

Using these settings you can alter the number of calls the system wants you to make to contacts in your database. There will always be a reason for the phone call that you will see on your screen before you call them that the system is watching out for 24/7 on your behalf. The more calls you can handle, the better your conversion rate from leads into clients will be! Although the settings below can be adjusted, it's recommended that new Agents use the default settings.

Disclaimer: These are calls that are designed to be managed by the Agent and these are reminder calls that the kvCORE system DOES NOT make the call but the Agent does. The scheduled calls are a reminder for the agent to complete.

By default contacts must fall into the following criteria:

Please Note: The contact must match one of the following criteria in order for the system to automatically generate a daily call task. If none of the following conditions are met a call task will not be generated.

The system will iterate through the following rules until your daily call limit has been reached.

Your contact will also need to meet one of two additional conditions:

Email signatures are the best way to represent yourself in each and every email you send out, in kvCORE or otherwise. Think of it almost as a business card that sends with every communication to your contacts. If you do not already have a signature they are pretty quick to create and only need to follow a few guidelines:

You can also add links to your social media and legal disclaimers, but remember to keep the signature easy to read; too many icons, colors, or text can overwhelm the receiver or even get caught in a spam filter! Simple and elegant is what you want to aim for.

This is a great example that incorporates all the suggested features while staying succinct and visually easy on the eyes.

Once you have your desired signature created, you can copy/paste it into your kvCORE profile or save time by creating the signature in kvCORE at the beginning.

You have the ability to build your signature using HTML if that is something you prefer or if your signature was created by a third party who gave you a block of code to add to your email settings.

Simply click the caret icon along the top of the signature's toolbox to access the source code for that area.

For more information on HTML, click here.

If you create a unique signature please make sure it follows the exact format that CASL demands to remain in compliance.

Now that you have your signature created and saved in kvCORE, there is a second step you will want to take so that this signature is now sent out at the bottom of each and every email message that is sent from kvCORE.

When looking at your profile out of Edit mode you will see a toggle just under your signature. You should toggle this on so that all emails sent from kvCORE automatically include your signature.

This includes Smart Campaign emails, Search Alert notifications, Seller Reports, and every other type of email.

TIP: This profile toggle overrides any other signature toggles that exist in kvCORE. If you have not already toggled on the "Include Signature" option in your Smart Campaign templates, your signature will still send as long as you have the profile toggle enabled.

From your Profile, the Offices and Teams sections will be visible on the righthand side.

Click on an Office or Team name to see who else is a part of the entity as well! You can also see other important details such as the logo, address, and other contact information your Office or Team is using. This information 'trickles down' to your personal Agent website. Some settings may be changed, but not all of them (such as logo or address.)

To update the Primary Office click the 'Edit' button, and select the desired Office from the dropdown that populates.

What will be impacted by a user's Primary Office setting?

How are Smart Numbers impacted?

There is no change to Smart Number functionality. However, the primary Office will determine the shared Smart Number assigned to the Agent.

What are the implications to Text Codes?

Text Codes will have a new Primary Number based on the Primary Office. If you want to retain an old code, you'll want to create a Text Code with the same code but for the previous Smart Number.

Your basic profile information integrates with the 'Agent Profile' page on your kvCORE website.

To see your Agent page, navigate to your kvCORE website. Hover over 'Your Agent' and select 'Agent Profile' from the dropdown.

The Agent Profile page will display various information from your profile in kvCORE.

Some profile information that may be set on your Agent profile will not show on the front end of your website.

The following fields are for informational purposes only and will not show on your kvCORE website.

TIP: Build email templates with this information that you send out to new contacts to show them why you are the best Agent for them!

Connecting your preferred Lender to your profile is easy and can bring all aspects of your business together, using the kvCORE platform. Once your Lender is added to your profile their information will display on the 'Finance' page and automatically connect them to your new contacts.

For more information on the 'Finance' page, click here.

From the Profile, you'll see the 'Lender' and 'Show on Agent Subdomain' sections.

If you work with a specific lender, you can choose them from the dropdown. If they are not available please reach out to your Admin for assistance! Brokers or Admins must enter new Lenders into the system where they can log in to manage leads.

Any new leads you generate after adding them to your profile will be assigned to this Lender in their dashboard.

The vacation mode in kvCORE prevents new leads from being assigned to you that you would be expected to work/reply to.

Please Note: Leads that come through on your personal Agent website or through your advertising will still be sent to your CRM. Setting your profile on vacation is only applicable for leads that are assigned to you via your Team, Office, or Company.

To go on vacation, access your Agent profile settings.

Open your menu from the upper right corner of the dashboard. Then select 'My Profile. Click the 'Settings' button on the top right and toggle 'On Vacation' on. You can then set your dates and save them!
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Please Note: If you set no end date, vacation mode will stay on until you turn it off. If you choose no start date, then vacation mode starts when you save your changes at the bottom.

TIP: This is important because if you are expected to follow up with leads that are given to you by your agency, you could be held accountable for those follow-ups while you're away! You may want to log in quickly each day and snooze your calls and tasks or work out coverage with another Agent to assist you with that while you're out.

The Appointments feature lets you set and schedule appointments for your leads, and keep track of those scheduled calls directly within your kvCORE database. You can also set your appointment availability within your Agent profile, which will sync with any Google and Outlook calendars connected to kvCORE.

The Appointment Availability section can be found at the lower right section of your Agent profile:

Click on "Edit" to select your available dates and times. These settings can be changed at any time and will update immediately.

When setting up a new appointment, the calendar will reflect your available dates and times. Any time intervals or specific days marked as unavailable will be greyed out. Additionally, as long as you have synced your Google or Outlook accounts to kvCORE, the system will update your availability based on those calendars as well.

Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing kvcore@insiderealestate.com

(Keywords: about me, my profile, profile settings)