In some cases, you may want to turn behavioral follow-ups or other auto communications (such as Search Alerts and Smart Campaigns) for individuals. This is the preferred method to unsubscribing a contact. You don't want to turn off all communications for that contact if you can help it. Instead of unsubscribing your contact entirely, try turning off individual messages instead.

To disable behavioral automation for an individual contact first enter their contact profile. Then on the right side click 'More Actions'. Select 'Turn Off Behavioral Alerts' from the drop-down menu.

All other automatic communications can be removed using the controls on the right side of the contact profile. Expand the tile, mouse over the item you want to remove, and click on it to see the controls.

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Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing kvcore@insiderealestate.com!

(Keywords: behavioral automation, reports, auto communication)