Can it help to solve a problem if I clear your browser's caches and cookies?
Sometimes it may be necessary to clear the cache and cookies of web browsers to improve the user experience. When a browser's cache is cleared or restarted, it is very likely that the platform will ask for the credentials to access the account again. However, once inside the app, the user can use the service without any problems. Below are some instructions for clearing cache and cookies depending on your browser.
We hope that these steps help troubleshoot any issues you're having with your browser. If you need additional assistance, please contact our support team.
Google Chrome
In the top right corner, choose the three vertical dots.
Then choose "History".
There, select "Clear Browser Data."
On the screen that opens, select only where it says "cached files and images."
Firefox
Perform the following steps:
Go to the menu button and select settings.
Choose Privacy & Security.
Go to the Cookies & Site Data section.
select Clean Data.
Check the boxes that say Cookies and Cache.
Finally, choose Clean.
Safari
Clear cookies in Safari:
In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
Click "Manage website data."
Select one or more websites, then click Delete or Delete All.