To file a grievance, follow these steps:
Include the following in a written letter:
Policyholder first and last name
Policyholder ID number
Patient first and last name (if different than policyholder)
Date of experience, if available
Description of the issue or grievance
Name of specific provider or Louisiana Blue representative, if applicable
Any other information that may be helpful
Submit via one of the following methods:
Mail
Louisiana Blue - Customer Service Unit
Attn: Appeal and Grievance Coordinator
P.O. Box 98045
Baton Rouge, LA 70898-9045
Fax- (225) 298-1635
You will receive a resolution letter within 30 days after we receive your grievance.