Claims information is considered personal health information, and as such, is governed by federal regulations under the Health Insurance Portability and Accountability Act (better known by its acronym HIPAA).

These regulations, along with state law and Blue Cross company policy, dictate that members age 18 and older have access to only their own personal health information unless they authorize this information to be shared with people they designate.

Our current claims system is limited in its ability to recognize submitted Authorized Delegate Forms for online claims review. We are in the process of updating our claims system, and we hope to correct this service deficiency in the near future.

Until then, all covered family members age 18 and older will have to register separately in order to access their personal claims information. Regarding other account information, primary cardholders do have access to information on all members under that member number. It is only claims information that is restricted.