If our emails have stopped arriving, or you have signed up but have not received anything, there are several possible explanations. Here is what to check.
1. Check your spam or junk folder
Your email service may be treating our messages as spam, even if you previously received them without any problems.
Look in your Spam or Junk Email folder for messages from Tessa Shepperson or tessa@landlordlaw.co.uk.
If you find one, select “Not spam” or “Not junk”. Simply moving or deleting the message may not teach your email service that you want to receive future emails.
It may also help to add our sending address to your contacts or safe senders list. See section 4 below.
2. Check other folders and inbox tabs
Our emails may have arrived somewhere other than your main inbox.
For example:
Gmail may put them in the Promotions or Updates tab.
Outlook may put them in Other, rather than Focused.
An email rule or filter may be moving them into another folder, archiving them or deleting them.
Search your mailbox for “Landlord Law” or “tessa@landlordlaw.co.uk”. Include spam, deleted items and archived messages where your search settings allow this.
If you find our messages in Gmail’s Promotions or Updates tab, you can move them to Primary to help Gmail learn where you want them.
3. You may have accidentally unsubscribed
It is surprisingly easy to click an unsubscribe link by mistake. Some email services also display their own unsubscribe button near the top of a message.
If you think this may have happened, please contact us so we can check your mailing-list record. Tell us the email address where you normally receive our messages.
If you have unsubscribed, we can explain how to subscribe again. You may need to click a confirmation link before mailings can restart.
Your Landlord Law membership and your mailing-list preferences are separate, so having an active membership does not necessarily mean you are still subscribed to the emails you want.
4. Tell your email service that you want our emails
The steps depend on your email service and the version you use.
For Gmail
On a computer, open Gmail in your web browser:
Click the Show search options icon at the right of the search box.
Enter tessa@landlordlaw.co.uk in the From field.
Click Create filter.
Tick Never send it to Spam.
Click Create filter again to save it.
For Outlook, Hotmail or Live
Look in Settings → Mail → Junk email for Safe senders and domains, and add tessa@landlordlaw.co.uk.
Also check that our address is not on your blocked senders list. The menu names may differ between versions of Outlook.
For other email services
Look for instructions about adding a safe sender, allowing a sender or whitelisting an email address. You can search your provider’s help pages using those terms.
Which addresses should I add?
To help ensure you receive both our regular mailings and emails about purchases or your membership, add these addresses to your contacts or safe senders list:
tessa@landlordlaw.co.uk — our usual address for newsletters, Daily Tips and other mailings.
mail@landlordlaw.co.uk — for emails sent by the Landlord Law website, such as purchase confirmations and reminders.
Our regular mailings are normally sent through Keap, the system we use to manage our mailing lists. You may also see jw122-default.landlordlaw.co.uk in the mailing-list details. This is normal; the sender address to add is tessa@landlordlaw.co.uk.
5. Check for other delivery problems
Have you changed your email address?
We may still be sending to your old address. Please let us know if your details need updating.
Is your mailbox or account storage full?
This can prevent new emails from arriving. After freeing some space, let us know so we can check whether delivery has also been paused in our mailing system.
Are you using a work email address?
Your organisation’s security system may block or quarantine messages before they reach your inbox. Ask your IT team to check for missing Landlord Law emails and allow them through where appropriate.
Are messages missing only from your phone or email app?
Try signing in through your email provider’s website. If the messages appear there, the problem may be with the app’s settings or synchronisation.
Still not receiving our emails?
Please contact us through the website messenger or our usual contact page and tell us:
The email address where you expect to receive our emails.
Which emails are missing—for example, the weekly bulletin, Daily Tips or training announcements.
Approximately when you last received one.
Whether you have checked your spam folder and the other places listed above.
We can check your subscription preferences and any delivery information available in our mailing system. Sometimes sending is paused after messages are repeatedly rejected or marked as spam.
If you have missed an important email, tell us which one and we will help you find the information or resend it where possible.