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How can I get one-on-one support using the Portal?
How can I get one-on-one support using the Portal?
Kelly Jones avatar
Written by Kelly Jones
Updated over a week ago

Hey There!

The Portal is a comprehensive tool designed in collaboration with educators to assist and streamline student planning. The Portal automatically pulls in source data, so current data is always available in one place.

This article will provide guidance if further individualized support is needed. Happy exploring! As always, feel free to share your feedback at schoolsupport@newvisions.org.


Overview


School-wide Support

Our school support team develops and facilitates all group training sessions but is also available to schedule and facilitate individual school training sessions. Individual school training sessions can cover one or many topics and be available for one user or as many users as the requester wants. The particular training logistics are discussed between the facilitator and the requestor.

To request an individual session, send an email to:


In Portal Support

An enlarged blue question mark at the bottom right corner of every screen is our Portal help feature. This allows users to ask questions without navigating away from the Portal. After clicking the question mark, users are able to submit feedback or ask a question to someone from the Portal team. This help feature also allows users to search our online database of informational articles aimed to support while using the Portal!

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